Understanding the Eurostar classes of service
Travelling on Eurostar trains has always been a smooth and comfortable experience, from booking to arrival at your final destination. Aligned with Eurostar’s dedication to providing an elevated experience to all their passengers, Eurostar has streamlined their classes of service. Read on for everything you need to know.
Updates to the Eurostar classes of service
If you've travelled on Eurostar trains before, you may notice that the classes of service are now more streamlined than before – precisely what Eurostar aimed to offer its passengers. Instead of having different names and conditions depending on the departure or arrival destination, there are now three simple classes of service covering everything you may need on your travels, whether you're headed to London, Cologne, Amsterdam, Paris, Brussels, or one of Eurostar's seasonal summer or winter destinations in France. Loyal Eurostar passengers will also notice slight changes when it comes to ticket exchanges and refunds.
Note that all of the new details went into effect 4th November 2024.
New Eurostar classes of service
Eurostar Standard
(Formerly known simply as Standard)
Eurostar Standard class is typically the most affordable Eurostar ticket. But don’t be deceived by the price as this class provides a comfortable, flexible ride, which includes:
- 2 pieces of luggage of up to 85cm + 1 hand luggage with no weight limit
- Free Wi-Fi
- UK + EU plug sockets
- Kids four and under travel free (if seated on an adult’s lap)
- Drinks and food are available for purchase onboard at the Eurostar Café
Additionally, travellers with a Eurostar Standard ticket can exchange their ticket at no extra cost up until 1 hour before departure. Travellers will only need to pay the fare difference if applicable. Refunds are permitted up until 7 days before the departure of the booked ticket for €25. After this time, tickets are non-refundable.
Eurostar Plus
(Formerly known as Standard Premier/Comfort)
For a more elevated experience, travellers opt for the Eurostar Plus class of service, which includes all the amenities offered by Eurostar Standard and more spacious seats and additional perks like:
- 2 pieces of luggage of up to 85cm + 1 hand luggage with no weight limit
- A light meal served directly to your seat
- Drinks and food are available for purchase onboard at the Eurostar Café
- Free Wi-Fi
- UK + EU plug sockets
- Kids four and under travel free (if seated on an adult’s lap)
Furthermore, travellers with a Eurostar Standard ticket can exchange their ticket at no extra cost, up until 1 hour before departure. Travellers will only need to pay the fare difference if applicable. Refunds are permitted up until 7 days before the departure of the booked ticket for €25. After this time, tickets are non-refundable.
Eurostar Premier
(Formerly known as Business Premier/Premium)
Eurostar Premier offers travellers the height of luxury on wheels. From seatside service to access to international lounges around Europe, Eurostar Premier is the treat you deserve.
- Access to fast-track ticket gates and Business Premier Lounges at available locations
- 3 pieces of luggage up to 85cm + 1 hand luggage with no weight limit
- A three-course meal served directly to your seat, crafted under the culinary direction of Michelin-starred chef Raymond Blanc OBE. Dietary restrictions can be accommodated with a request made 48 hours before departure.
- Spacious seats
- Free wine, champagne, and hot and cold beverages during the journey
- Free newspapers and magazines
- Free Wi-Fi
- UK + EU plug sockets
- Kids four and under travel free (if seated on an adult’s lap)
Travellers can exchange or refund their tickets up until 2 days after the planned departure date. When exchanging tickets, you only have to pay the fare difference if applicable.
Start planning your travel aboard Eurostar trains
While the exact date that Eurostar tickets go on sale may vary slightly, the basic rule of thumb is that travel on Eurostar trains from London can be booked up to 330 days in advance. Eurostar trains in France, Belgium, the Netherlands, and Germany can be booked up to between 90 and 120 days in advance, depending on the route.
The best way to find Eurostar ticket deals is to book in advance, especially as new low-cost Eurostar tickets go on sale because that is when tickets are most discounted. You should also consider booking at off-peak times to save when booking.
Top Eurostar journeys
From the banks of the Thames to the banks of the Seine and beyond, Eurostar offers a high-speed, environmentally-friendly travel solution. Some of the most popular journeys include:
Additional destinations accessible with Eurostar
Besides these major lines, Eurostar connects other cities and towns in France, Belgium, the Netherlands, Germany and the UK on a single, high-speed network.
- Destinations in Germany: Düsseldorf, Aachen, Cologne, Duisburg, Essen
- Other destinations in France: Strasbourg, Marseille, Avignon, Valence, Lyon
- Brussels: Liège
- UK: Ebbsfleet, Ashford
- Seasonal destinations: Chambéry, Albertville, Bourg-St-Maurice, Aime-La-Plagne, Moutiers Salins Brides Les Bains and more
Exceptional service for all classes of service
Let the stress of travel melt away the moment you step on board with Eurostar. Regardless of the class you choose or your final destination, let the joy of travel begin with the journey. Start booking your Eurostar travels now!
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