Italian trains : Frecciargento

• Q. How much time in advance, can I book tickets for AVE trains ?

  A. You can book your tickets to travel on board AVE trains up to 60 days in advance. That’s 2 months early, during which time you can plan your trip to Spain thoroughly.

• Q. How can I validate my Swiss Travel Pass ?

  A. The Swiss Travel Pass must be used within 6 months of the date of purchase. It is a pre-validated pass, i.e. at the time of booking, you will be asked to indicate your first travel date.

• Q. What is the start of the validity of my Rail Pass ?

  A. Your Rail Pass will start to be effective when the railway staff stamps it.

• Q. How fast can I receive my travel documents ?

  A. After your booking has been invoiced, you should receive your tickets and/or rail passes within 2-7 business days. In some locations, express overnight delivery may be available for an additional cost.

  If you booked e-tickets, you should receive an email and ticket instructions shortly after your booking is confirmed.

• Q. What is the main difference between First class and Second class on the Eurostar between London and Paris or Brussels ?

  A. Eurostar offers two types of First class (Business Premier and Standard Premier) and one type of Second class (Standard class).

  • Eurostar Business Premier includes priority express check-in at a dedicated ticket desk, access to the Eurostar Executive lounges, comfortable reclining seats, spacious legroom, Wi-Fi Internet access at the terminals, a dedicated coach for business travellers, newspapers and a 3-course meal with refreshments served at your seat.

  • Eurostar Standard Premier includes comfortable reclining seats, spacious legroom, newspapers and a 3-course meal with refreshments served at your seat.

  • Eurostar Standard class includes spacious legroom and food and beverages available at the bar-buffet car.

• Q. Are bicycles admitted onboard trains ?

  A. Bicycles are admitted in some trains. They must be put into a box in a separate car. Extra charges may apply. On EC, IC, ICE, and TGV trains bicycles are considered as checked lugages and must be wrapped with wheels and pedals detached.

• Q. How do I know which type of e-ticket I have ?

  A. You will receive an acknowledgement email confirming the type of e-ticket that you have chosen ("Print @ home" ticket or "Print @ the station" ticket).

• Q. What are the classes of service which are offered on the AVE train ?

  A. Two classes of service are offered on board the AVE trains – First class and Turista class. Travellers having a First class ticket will have access to the First Class Club and Preferente, depending on the type of train. First class service includes meal served at your seat, VIP lounge access in major Spanish train stations, newspapers and free parking (single ticket holders get 24h while those with a return ticket get 48h free). Turista class is the equivalent of 2nd class and it includes a family compartment, games for children, media entertainment and facilities for the disabled.

• Q. What is the main difference between First class and Second class on the Spanish day trains ?

  A. The Spanish day trains’ First class includes comfortable reclining seats, video and audio programs on major routes and food and beverages served at your seat by a friendly staff.

  The Spanish day trains’ Second class includes spacious legroom, video and audio programs on major routes and food and beverages available at the bar-buffet car.

• Q. What is the baggage limitation when travelling on board AVE trains ?

  A. Passengers can carry up to 2 hand luggages. The total weight should not exceed 20kg (44 pounds). Total dimensions should not exceed more than 2m50. Passengers are sole responsible for their luggage which they must store in designated areas in the AVE trains.

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