Italian trains : Frecciargento

• Q. Is it possible to transfer a Rail Pass to another person’s name ?

  A. No. Rail Passes are non-transferable. They contain the name of the traveller and cannot be reprinted. However holders of a Rail Pass can reschedule his trip as a Rail Pass is valid up to 6 months from the date of purchase.

• Q. What is the main difference between First class and Second class on the TGV East between Paris and Stuttgart ?

  A. The TGV East First class includes comfortable reclyning seats, non-smoking carriages, taxi booking service, individual power sockets as well as food and beverages, available at the bar-buffet car.

  The TGV East Second class includes spacious legroom, non-smoking carriages as well as food and beverages, available at the bar-buffet car.

• Q. What are the restaurant facilities onboard trains ?

  A. Most trains have a bar-buffet service. Meals and beverages can also be served at your seat. Some trains have a trolley service. Some night trains and scenic trains have a dining car, where you can sit down and have a pleasant meal. Dining cars are very much part of a unique train experience. Some trains offer a high quality of food and wine which matches that of a gourmet restaurant.

• Q. When in Italy, can I buy my Eurail Italy pass there ?

  A. No. You cannot buy an Eurail Italy Pass in Italy. You need to buy your pass in your country (non-European) before travelling to Europe. You can buy your Eurail Italy Pass up to 6 months in advance.

• Q. Can students obtain a special discount ?

  A. There is no student discount. However discounts are offered to young travellers under 25 years old. Students under 28 can obtain Youth Fares.

• Q. How to reach a train station in the city center from the airport ?

  A. Cities with nearby airports have an excellent public transport connection (Train, bus, taxi or subway). You can take the train or any other transport method to reach a train station found the city center. Trains usually have a direct connection to city centers. The following European airports are linked to their respective city center by train : Amsterdam Schiphol, Athens, Barcelona, Berlin Schoenefeld, Birmingham, Brussels National, Cologne, Copenhagen, Dresden, Dusseldorf, Frankfurt, Geneva-Cointrin, Glasgow, Graz, Hannover, Krakow, Leipzig, London Gatwick, London Heathrow, London Stanstead, Madrid, Malaga, Manchester, Munich, Milan Malpensa, Newcastle, Nice, Nuremberg, Oslo, Palermo, Paris Charles de Gaulle, Paris Orly, Pisa, Porto, Rome Fiumicino, Southampton, Stockholm, Stuttgart , Torino, Tronheim, Valencia, Vienna , and Zurich.

• Q. Is a seat guaranteed when someone has a First Class ticket ?

  A. -No. A First Class ticket only allows you to board a train. You need to have a reservation to be guaranteed of a seat on the train.

  • Please note that some First Class tickets can included a reservation for a seat on a train.

• Q. How many months before, can I purchase a Rail Pass ?

  A. Rail Passes can be bought up to 6 months in advance prior to your first travel day onboard a train. Please note that passes have to be validated within 6 months of the date of issue.

• Q. In case of a loss of theft, how to request a reimbursement if I have the Rail Protection Plan ?

  A.

  • Pass holders or ticket holders are required to file a police report within 24 hours of the incident.

  • You can buy a replacement Rail Pass or Train Ticket. When you return to your country, you must submit a request to us within 30 days. The request should include the police report, the replacement pass or ticket, plane tickets to and from Europe and a letter describing the incident.

• Q. What is the refund policy concerning tickets ?

  A. The refund policy varies depending on the train and the fare that were booked. The "details" tab of each fare gives more information. The terms and conditions are included in the documents which you will receive after the purchace of a ticket.

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