A train ticket makes it very easy to travel from one European city to another. Just sit back, relax, and embrace the gorgeous scenery that passes you by. Traveling by train is part of the journey ! (...)
Types of Trains
High speed orleisurely, you travel in comfort.
The European Rail Network
Over 100,000 km of European adventures - just waiting to happen!
YOU'RE ALMOST THERE
Q. Do I need to purchase a reservation and if I do, how do I book it ?
A. To find out if the train you plan on taking requires travellers with a pass to purchase a seat reservation, use our reservation booking tool.
You can book most reservations from our website or mobile site, prior to your departure to Europe. In some countries, Greece and Portugal as an example, seat reservations are mandatory for some trains and can only be purchased locally.
If you’re already in Europe, you can still purchase your reservation from us as long as e-tickets are offered for the train you wish to travel on.
Q. Are there facilities on board for disabled travellers ?
A. Special amenities for disabled travellers are offered on trains and at many train stations, and are clearly indicated with pictograms (for telephones, toilets, elevators, etc.).
Special equipment is also available for use by disabled travellers but must be reserved locally in advance. You can do this while you’re in Europe by inquiring at the train station or through your hotel concierge.
Be sure to specify if you need personal assistance (whether with a wheelchair, boarding, etc.).
Q. What happens if my train crosses an international border during the night ?
A. If you travel in a sleeper compartment, you provide the train attendant with your reservation voucher, rail pass or train ticket, and passport as you board. They can then take care of everything with conductors and customs officials so you can sleep uninterrupted.
If you travel in a regular train that just happens to cross the border at night, customs and border control officers may come directly to you and ask for your passport.
Please note that there will be no passport control (day or night) when traveling between countries that signed the Schengen Agreement. Not all countries belonging to the EU are part of the Schengen Agreement (e.g. Britain). On the flip side, some countries that are not part of the EU are part of the Schengen Agreement (e.g. Switzerland).
Q. I just placed a booking and realized I made a mistake. How can I make changes ?
A. If you need to get in touch with us regarding your booking, please visit our Contact Us page for assistance. As long as it hasn’t been invoiced yet, it’s usually not a problem to fix it. However, please note that an exchange fee and price change may be applicable depending on what needs to be changed.
Q. What should accompany the train ticket or rail pass I'm sending back for a refund ?
A.When you submit your train ticket or rail pass to our customer relations department for a refund, be sure to include a brief letter along with any other supporting documentation, such as letters from local train operators, replacement tickets (if any), etc.
If you are making a claim through our Rail Protection Plan™, please download and fill out the Rail Protection Plan traveller’s Request Form and send, along with the appropriate documents.
We recommend that you send all documents by traceable mail for proof of delivery.
Q. Where can I store my luggage on an overnight train ?
A. Luggage can be stored on a small luggage rack and any floor or bed space available. Keep in mind that this space is shared among all travellers occupying the sleeping compartment or couchette.
Q. Can I bring food and drinks on board ?
A. Of course you can ! Eating and drinking are permitted on all European trains.
You will also have the option to purchase food and drinks if the train you’re traveling on offers food services.
Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do ?
A. French print at home e-tickets can be re-issued from a self-service kiosk at the station. You will need the e-ticket # located on your booking confirmation email.
Eurostar print at home e-tickets can be re-issued at the Eurostar desk in the departure station, but there is a 15£ fee per ticket. You will need the e-ticket # located on your booking confirmation email.
No other print at home e-tickets can be re-issued at the station. Your best option is to find an internet cafe or self-service print shop where you can go online and print your e-ticket.
Q. Are European trains "child friendly" ?
A. Many European trains have baby changing facilities and/or family friendly play areas.
Intercités trains in France, some InterCity Swiss trains, InterCity Finnish trains and ICE trains in Germany offer play areas or dedicated compartments for families with children. The Austrian RailJet is even equipped with a movie theater especially for children.
Please note : If traveling on Eurostar, you should not travel in Premier class with children. This area is dedicated to and caters primarily to business travellers.
Q. Which Rail Pass is perfect for me ?
A. No. You can take as many train journeys as you want within one day and only use one day, as long as your last train ride arrives before 11:59pm.