A train ticket makes it very easy to travel from one European city to another. Just sit back, relax, and embrace the gorgeous scenery that passes you by. Traveling by train is part of the journey ! (...)
Types of Trains
High speed orleisurely, you travel in comfort.
The European Rail Network
Over 100,000 km of European adventures - just waiting to happen!
YOU'RE ALMOST THERE
Q. How do I use a promo code ?
A. Simply enter your valid promo code on the page where you enter your delivery information for your booking during checkout.
Q. Are European trains "child friendly" ?
A. Many European trains have baby changing facilities and/or family friendly play areas.
Intercités trains in France, some InterCity Swiss trains, InterCity Finnish trains and ICE trains in Germany offer play areas or dedicated compartments for families with children. The Austrian RailJet is even equipped with a movie theater especially for children.
Please note : If traveling on Eurostar, you should not travel in Premier class with children. This area is dedicated to and caters primarily to business travellers.
Q. Can I board the train if I forgot my rail pass but have my seat reservation ?
A. While you can board the train, the conductor will make you purchase a full fare ticket on-board, and you may be fined. It’s best to keep your rail pass in a safe place with all of your travel documents to avoid this situation !
Q. What is the questionnaire that comes with my rail pass ? Do I have to fill it out ?
A. The questionnaire (or travel report) on the ticket jacket containing your Eurail pass is a required survey used by the European railways to better understand how Eurail passes are used throughout Europe. A gift is offered by Eurail for completing and returning the questionnaire to the supplied address. Upon receiving the travel report, Eurail should send the free gift within 4-6 weeks..
Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days ?
A. Passes that have been activated or partially used are not eligible for a refund. You may wish to have your pass cancelled and noted by a European railroad official that it was “not used due to a strike” and return it to our customer relations department. The claim will be reviewed to see if we are able to provide compensation depending on the European railroads’ policies. Please send us a message using the Contact Us page on our site.
Q. Who should I contact to book travel for a group of 10 or more people ?
A. For groups of 10 or more traveling together please fill out our Group Department form for assistance. If you know what you’re looking for, you can also request a quote online from our Group Department.
Q. What happens if I don’t fill out my rail pass before boarding the train ?
A. Those who travel with a rail pass in which the travel date is not filled in the travel calendar box risk payment of a full fare ticket and a fine.
Q. If my train crosses a border, will I need to show my passport to the conductor ?
A. If you’re traveling between countries participating in the Schengen Agreement, you will not need to show your passport at the border crossings. If you are traveling between countries not part of the Schengen Agreement, you will have to show your passport at border crossings. Please note that not all countries of the EU participate in the Schengen Agreement (e.g. Great Britain, Ireland). On the other side, there are countries which are not part of the EU but which participate in the Schengen Agreement (e.g. Switzerland, Norway).
Q. Will the conductor take my passport ?
A. Conductors will not take your passport during day trips. If your passport does need to be checked, the local border control staff will simply walk through each train car checking each passengers travel documents and hand them back to you.
With overnight trips you’ll generally provide the train attendant with your reservation voucher, rail pass or train ticket, and passport as you board. That way, they can take care of everything with conductors and customs officials so you can sleep uninterrupted through the night.
Q. Can I bring food and drinks on board ?
A. Of course you can ! Eating and drinking are permitted on all European trains.
You will also have the option to purchase food and drinks if the train you’re traveling on offers food services.