A train ticket makes it very easy to travel from one European city to another. Just sit back, relax, and embrace the gorgeous scenery that passes you by. Traveling by train is part of the journey ! (...)
From the heart of one city to the next
If you know your travel dates, we can help you find the best fares and schedules for your itinerary. Simply enter your departure and arrival cities to the right, along with the date and time of day you wish to travel.
Types of Trains
High speed or leisurely, you travel in comfort.
The European Rail Network
Over 100,000 km of European adventures - just waiting to happen!
YOU'RE ALMOST THERE
Q. Do trains offer facilities for handicapped passengers ?
A. The ability to exchange or refund a train ticket while you’re in Europe depends on whether you have a paper or e-ticket, as well as the specific conditions for the fare you booked.
If you have an e-ticket that you bought on our website, you can perform the refund online, according to the conditions of your train ticket. Please visit our Cancellation and Refund page to begin.
If you purchased a paper ticket, you must perform the exchange locally at the train station. Go to the ticket window and a railway representative will be able to assist you with the exchange procedure.
Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.
If your ticket is non-exchangeable, a new train ticket must be purchased.
To obtain a refund for a paper ticket/reservation, a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.
You must mail us the original unused ticket for the refund to be processed. When you’ve returned from Europe, mail us back your train ticket. Please visit the Contact Us page on this site for further details.
If you didn’t purchase your train ticket online or are unable to initiate the refund online, please contact us using our Contact Us page for assistance. In most cases, for a refund to transpire, the associated reservation must be released before the train departure.
Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically ?
A. All available delivery options for how your train tickets, rail passes, and/or reservations can be issued will be presented to you during checkout.
Q. How do I create a Rail Europe account ?
A. You can simply click the ’Login’ button found on the top right-hand side of our homepage and select ’create an account’ to register on our site. If you are booking with us, you will also be presented with the option to register during checkout.
Q. How can I ensure that my traveling party is seated together ?
A. In general, when you request fares and schedules for multiple travellers at once, we’ll always attempt to request that they be seated together. The best way to ensure this is to correctly indicate the number of travellers when you request your fares and schedules for your itinerary.
Occasionally, it might not be possible to seat everyone together based on availability at the time of booking, in which case the travellers will be seated in the closest available seats.
If the train you’ll be taking is non-reservable, all you have to do is board the train and sit in any available seat with the rest of your party.
Q. How can I track the status of my refund ?
A. To check the status of your refund, you can visit our Contact Us page to send us a message. Please be sure to include your original booking number so that the refund request can be researched.
Refunds processed online for e-tickets are completed immediately. Emails received for e-ticket refunds will be processed on the next business day.
Refunds for paper documents cannot be completed entirely online because your original travel documents must be sent back to us. They will be processed within 1-2 business days after the documents are received by Rail Europe. Our Customer Relations team will contact you once your refund is processed.
Please note that once a refund has been processed, it will take 7-10 business days for it to reflect in your credit card account.
Q. Are there shower facilities on board ?
A. Onboard shower facilities vary by car equipment, operating carrier, and the class of service you’re booked in. You can view the details when you search for the train you wish to travel on.
In addition, there may be shower facilities at the rail stations. Typically, you will need to pay a fee to use these showers.
Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable ?
A. One of the greatest benefits of the Rail Protection Plan™ is that it provides you with the total flexibility to change your train ticket or rail pass – regardless of its refund/exchange policy- no questions asked. With the Rail Protection Plan™ you’re also protected in the event of a railroad strike, or the loss or theft of paper tickets or rail passes.
Q. How can I exchange my Trenitalia ticket ?
A. Exchanges can be made in accordance with the conditions of your ticket. If permitted, exchanges can only be processed in Italy at a self-service kiosk at the train station. Simply select the "Print & Change" option and then enter the e-ticket confirmation code (PNR) and the Booking Change Code. Both of these codes can be found on your Print at Home ticket. Changes can also be made at a ticket window at the station.
Q. Are there smoking and non smoking sections on trains ?
A. Smoking is not permitted on any trains in Great Britain, Denmark, Ireland, Benelux (Belgium, Netherlands and Luxembourg), France, Hungary, Spain, Turkey, Italy, Switzerland, Austria, Germany, Norway, Sweden, or Poland.
Smoking is restricted on trains in Finland and the Czech Republic.
Smoking is also prohibited in lavatories and dining cars. And you must observe special regulations at stations where you usually find dedicated smoking areas or rooms.
Q. Can I book group fares online ?
A. Due to the nature of group inventory, group fares are not available online. To receive a quote from one of our dedicated group consultants, please fill out the quick and easy Group Quote form and an agent from our group department will contact you within 48-72 hours.