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Q. Do I need to buy a reservation if I already have a rail pass ? How do I book one ?
A. If you plan to travel on a high speed, scenic, or overnight train, you will need a reservation as many of these types of trains require them - even if you have a rail pass. Seat reservations guarantee you a seat on the train you wish to travel on. While additional fees apply, many trains offer reduced fares to passholders. When you reserve your train, be sure to check the box that states "I have a rail pass", this will allow our system to find the best fare possible for your journey.
Q. Is dinner and/or breakfast included with my reservation on an overnight train ?
A. When you travel on an overnight train meal inclusions vary depending on the train you are on, as well as what type of train ticket you have purchased. With the purchase of a Premier class ticket, you will generally get a meal on board the train. This meal is typically breakfast in the morning. Some trains will bring the meal to you in your compartment, while other trains will serve you breakfast in the restaurant car on board the train.
If you are not traveling in a First Class sleeping compartment, don’t worry, you won’t starve on board ! Overnight trains all include a restaurant car, bar car or vending machine services containing hot/cold drinks and snacks. Most restaurant/bar cars are open until at least 1:00am. Additionally, you can purchase food before hopping on board the train and eat as you wish. Though not included with the price of your ticket, you can certainly find something to eat during the ride.
Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™ ?
A. Only some train tickets are eligible for reimbursement due to strikes. Please send your tickets back to our Rail Europe office at the address included in the Rail Protection Plan™ documentation that accompanied your train tickets or rail pass, and include the traveller’s Request Form.
A European railway official at the station must have stamped the train ticket indicating it was not used due to a rail strike. Requests for refunds of printed e-tickets in relation to a rail strikes must follow the procedure mentioned above. If the e-ticket has not been printed, requests for reimbursement can be e-mailed to firstname.lastname@example.org, prior to the train departure date.
Notice of any refund request in relation to a strike must be given within thirty 30 days of your return from Europe. Rail passes are generally not eligible for a refund in cases of a strike under the Rail Protection Plan™.
Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station ?
A. French print at home e-tickets can be re-issued from a self-service kiosk at the station. You will need the e-ticket # located on your booking confirmation email.
Eurostar print at home e-tickets can be re-issued at the Eurostar desk in the departure station, but there is a 15£ fee per ticket. You will need the e-ticket # located on your booking confirmation email.
No other print at home e-tickets can be re-issued at the station.
Q. How do I book a train ticket on your site ?
A. We have an easy-to-use booking form right on the homepage of our site. Simply enter your departure and arrival cities, the date you’d like to travel, approximate time of day, and number of passengers. If you have a rail pass, be sure to check the "I have a rail pass" box so that we can search the best fares for your journey.