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Q. Can I choose a specific seat when booking a train ticket?
A. At this time, we are unable to offer this service. Unlike airlines, most rail carriers do not offer the possibility to select your specific seat.
Q. Why do some German station names have extra characters in the station name?
A. In a few circumstances, German station names are listed with extra characters extended after the official station name. They are of no concern for travellers, and can be disregarded.
Muenchen Hbf Gl.27-36 = Munich Main Train Station
Koeln Messedeutz11-12 = Cologne Messe Deatz Station
Berlin Hbf (Tief) = Berlin Main Train Station
Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?
A. No worries. If you registered on our site and have a Rail Europe user account, you can simply log in and review your most recent booking in your dashboard. The link to reprint your e-ticket is available on this page. If you have not created a Rail Europe user account, you can send us a email at firstname.lastname@example.org, include your booking number and we will resend the link to print your e-ticket.
Q. I want to refund my rail pass. How do I proceed?
A. If you have an unused, unvalidated rail pass that you would like to submit for a refund, please visit our Cancellation and Refunds page. Be sure to review the refund and exchange policies for your rail pass prior to purchase so you are aware of any penalties or return fees.
When you are ready to mail your rail pass to us for a refund, it is strongly recommended that you send these documents by some type of traceable mail for proof of delivery.
Q. How much luggage can I take on an overnight train?
A. There are usually no restrictions on the amount of luggage that may be brought on an overnight train, but there is limited space in the compartment to store the luggage. A small luggage rack and any floor or bed space must be shared among all travellers occupying a sleeping compartment or couchette.