Rail Europe Lowest Price Guarantee

Travelers on Thalys Train

Rail Europe Lowest Price Guarantee

If within 24 hours of booking with us you find a lower online published price in US$ for the exact same train ticket or rail pass, we will refund you 100% of the difference.

With Rail Europe’s lowest price guarantee and excellent customer support, it’s time to start booking!

How To Make Your Claim:

Within 24 hours of completing your online Rail Europe booking, you’ll need to complete and submit our Lowest Price Guarantee Claim Form.

You will be asked to provide:

  • Your contact information (First Name, Last Name, email address, phone number)
  • The booking number associated with your purchase on the Rail Europe website
  • The description of the product for which you are making this claim
  • The URL of the website offering the lower price
  • The price quoted on the website noted above

Important Information

To be eligible for the lowest price guarantee, the difference between raileurope.com’s price and that of any other web site must be $5.00 (US$) per product or more.

Your claim will be processed and you will be notified within 5 business days. If your claim is approved, you will receive the price difference refund within 30 business days after verification of your claim.

The refund will be in the form of a credit to the credit card(s) you used to pay for your booking.

All requests are subject to Rail Europe's verification.

This price guarantee is only available to US residents.

Rates published on raileurope.com are not eligible for the Lowest Price Guarantee.

Rail Europe’s decision is final.

Read the complete terms and conditions.