• Q. Do you offer student, family and/or senior discounts?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How much luggage can I take on an overnight train?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Are there restrooms on the train?

  • Q. How far in advance can I buy my train ticket?

  • Q. Do I need to tip the train staff?

  • Q. Where can I store my luggage on an overnight train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. What other types of services are available at the station?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I open the train windows?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Where can I find more information about European train stations?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How are sleeping compartments kept secure?

  • Q. What do I do with my luggage?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Are there facilities on board for disabled travellers?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Do you offer maps of European train stations?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Do I need to show my passport to board the train?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What should I do if the train is late?

  • Q. How much luggage can I take on the train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Are there shower facilities on board?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Will the conductor take my passport?

  • Q. Can I bring food and drinks on board?

  • Q. Are European trains "child friendly"?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What food and drink options are on board?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Is there WiFi onboard?

  • Q. Will I be sharing my sleeping compartment with strangers?

Browse our FAQs


  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. How far in advance can I buy my rail pass?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. Can I print my rail pass at the station?

  • Q. What is a Rail Pass?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What is the "validity period" of a rail pass?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Who is eligible to buy a rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What is a travel day on a rail pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Are there discounts available for rail passes?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

Browse our FAQs


  • Q. Does my train ticket include a seat reservation?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. What is a Diabolo fee?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. How do I book a train ticket on your site?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Can I print my train ticket at the station?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Do you offer e-tickets?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Are the fares offered on your website based on live availability?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. How long are train tickets valid for?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How far in advance can I buy my train ticket?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Are there discounts on train tickets?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. How far in advance can I purchase a train ticket?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. How can I find the cheapest train tickets?

Browse our FAQs


  • Q. What should I do if my train ticket is lost or stolen?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. Will the conductor take my passport?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. How fast can I receive my travel documents?

  • Q. How can I request a brochure from your company?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. How do I use a promo code?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How can I track my shipment?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Do you ship to PO and APO boxes?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Who should I contact with a question about a special offer?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How do I get a promo code?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. How can I track the status of my refund?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. What if my shipment gets lost?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. My promo code is not working. What should I do?

  • Q. How much luggage can I take on the train?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. How are sleeping compartments kept secure?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What is the 7:00 pm rule?

  • Q. Do I need to show my passport to board the train?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. The promo code I have expired. What can I do?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. What fees does Rail Europe charge?

Browse our FAQs


  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

Browse our FAQs


  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Where can I store my luggage on an overnight train?

  • Q. What do I do with my luggage?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Where can I find more information about European train stations?

  • Q. How do I find my train?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Can I print my train ticket at the station?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Do you offer maps of European train stations?

  • Q. Are there restrooms on the train?

  • Q. How much luggage can I take on the train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Can I get the address and phone number for the train station?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do I need to tip the train staff?

  • Q. Can I bring my pet on board?

  • Q. Can I open the train windows?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What food and drink options are on board?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How early should I arrive at the train station?

  • Q. How do I contact you while I’m in Europe?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What language is spoken at the train station and on the train?

  • Q. How much luggage can I take on an overnight train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Is there a fee to take luggage on a train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Can I bring food and drinks on board?

  • Q. What other types of services are available at the station?

  • Q. I missed my train. What should I do?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. How do I connect between train stations in the same city?

  • Q. Can I bring my bike on board?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Are there shower facilities on board?

  • Q. Can I change seats after the train departs?

  • Q. Is there WiFi onboard?

  • Q. How are sleeping compartments kept secure?

  • Q. When I board the train, can I sit anywhere I want?

Browse our FAQs


  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. Why are e tickets not available for certain trips?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Do you offer e-tickets?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

Browse our FAQs


  • Q. What constitutes a group?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I book group fares online?

  • Q. Are there luggage handling services at the station for groups?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Who should I contact to book travel for a group of 10 or more people?

Browse our FAQs


  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. If I register on your site, will I start receiving spam?

  • Q. Where do I find my booking number?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. What credit cards does Rail Europe accept online?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. How do I change my login or password?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. My credit card has been declined. What should I do next?

  • Q. What does the “Login with Facebook” button do?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. How do I create a Rail Europe account?

Browse our FAQs


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.