• Q. Will I be sharing my sleeping compartment with strangers ?

  • Q. How are sleeping compartments kept secure ?

  • Q. Why doesn’t my train ticket show my date or time of travel ?

  • Q. Do the train stations offer services to help carry my luggage ?

  • Q. Will the conductor take my passport ?

  • Q. Is there onboard medical help in case of emergency ?

  • Q. Do I need to tip the train staff ?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. How much luggage can I take on an overnight train ?

  • Q. Are European trains "child friendly" ?

  • Q. Are lockers and luggage storage services available at the train station ?

  • Q. Is there a fee to take luggage on a train ?

  • Q. What do I do if no one comes to check my train ticket or rail pass ?

  • Q. Do you offer maps of European train stations ?

  • Q. Are there shower facilities on board ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. Is there WiFi onboard ?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains ?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment ?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why ?

  • Q. What do I do with my luggage ?

  • Q. I have my train ticket. Do I also need to buy a reservation ?

  • Q. Will the train cars be air conditioned/heated ?

  • Q. What food and drink options are on board ?

  • Q. Where can I find more information about European train stations ?

  • Q. What should I do if the train is late ?

  • Q. Are there facilities on board for disabled travellers ?

  • Q. How do I read my RENFE print at home e-ticket ?

  • Q. Will a National Rail Strike affect my train travel ?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip ?

  • Q. If my train crosses a border, will I need to show my passport to the conductor ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. How far in advance can I buy my train ticket ?

  • Q. Can I open the train windows ?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher ?

  • Q. What other types of services are available at the station ?

  • Q. How can I check to see if food is served on a particular train ?

  • Q. How can I exchange my Trenitalia ticket ?

  • Q. Can I get off the train and get back on later using my train ticket ?

  • Q. Where can I store my luggage on an overnight train ?

  • Q. Are there restrooms on the train ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. Can I choose a specific seat when booking a train ticket ?

  • Q. What happens if my train crosses an international border during the night ?

  • Q. Are there smoking and non smoking sections on trains ?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train ?

  • Q. Does your website display all trains operating for the route searched ?

  • Q. Can I bring food and drinks on board ?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking ?

  • Q. How much luggage can I take on the train ?

  • Q. Do I need to show my passport to board the train ?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

Browse our FAQs


  • Q. Can I add a friend to my existing rail pass ?

  • Q. Do I need to buy a reservation if I already have a rail pass ? How do I book one ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. What do I do if my train goes through a country not listed on my rail pass ?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass ?

  • Q. Can I print my rail pass at the station ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. Do rail passes cover commuter trains or airport shuttle trains ?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it ?

  • Q. Do I need to do anything with my rail pass before boarding the train ?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass ?

  • Q. How far in advance can I buy my rail pass ?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day ?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass ?

  • Q. Can I use my rail pass on any train within its area of coverage ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. What is the questionnaire that comes with my rail pass ? Do I have to fill it out ?

  • Q. What information do I need to provide when booking a rail pass ? Do the names on the rail pass and the passports have to match ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. What is a travel day on a rail pass ?

  • Q. What if I have a group of 10 or more purchasing rail passes ?

  • Q. Are there discounts available for rail passes ?

  • Q. What is the "validity period" of a rail pass ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. I want to refund my rail pass. How do I proceed ?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass ?

  • Q. Can I exchange or refund my rail pass while in Europe ?

  • Q. I have a question about my promo code. Who should I contact ?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days ?

  • Q. Can I purchase a rail pass when I'm in Europe ?

  • Q. What's the difference between a rail pass and a train ticket ?

  • Q. How do I use the bonuses that come with rail passes ?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund ?

  • Q. What is a Rail Pass ?

  • Q. How do I know the right rail pass and how many days I should purchase ?

  • Q. Can I sit in Second class if I have a First class rail pass ?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it ? It’s totally unused.

  • Q. What happens if I don’t fill out my rail pass before boarding the train ?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation ?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country ?

  • Q. Can a rail pass be issued as an e ticket or e pass ?

  • Q. Can I sit in First class if I have a Second class rail pass ?

  • Q. What does “Activate my rail pass mean and how do I do it ?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants ?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation ?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do ?

  • Q. Can I share my rail pass with others (family, friends, or charity) ?

  • Q. Can I get a refund for unused days on my rail pass ?

  • Q. Does each journey I take require using a separate day of travel on my rail pass ?

  • Q. Who is eligible to buy a rail pass ?

Browse our FAQs


  • Q. Do the prices quoted on the website include all fees and taxes ?

  • Q. How can I tell whether or not I have a reserved seat on board ?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe ?

  • Q. Can I get off the train and get back on later using my train ticket ?

  • Q. How far in advance can I buy my train ticket ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why ?

  • Q. I have my train ticket. Do I also need to buy a reservation ?

  • Q. How can I book an itinerary with multiple cities ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. It looks like my train ticket does not include a reservation. How can I add one ?

  • Q. Do I need to purchase a reservation and if I do, how do I book it ?

  • Q. Can I choose a specific seat on a train when making my reservation ?

  • Q. I'm looking to book a train on your site but I can't find it, why ?

  • Q. What ways can a train ticket be issued ? Paper ? e tickets ?

  • Q. How far in advance can I purchase a train ticket ?

  • Q. What’s the difference between a seat reservation and a train ticket ?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains ?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train ?

  • Q. How do I book a train ticket on your site ?

  • Q. How do I have my train ticket endorsed to indicate it was not used ?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why ?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. Will a National Rail Strike affect my train travel ?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen ?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle ?

  • Q. Are there discounts on train tickets ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. How long are train tickets valid for ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. Does my train ticket include a seat reservation ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. Can I print my train ticket at the station ?

  • Q. How can I ensure that my traveling party is seated together ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. What's the difference between a rail pass and a train ticket ?

  • Q. Do I need to do anything to my train ticket before boarding the train ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. Why do some German station names have extra characters in the station name ?

  • Q. Do you offer e-tickets ?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why ? Can the previously quoted price be honored ?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station ?

  • Q. How can I find the cheapest train tickets ?

  • Q. What is a Diabolo fee ?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train ?

  • Q. Are the fares offered on your website based on live availability ?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally ?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train ?

  • Q. Does your website display all trains operating for the route searched ?

  • Q. Do I need to buy a train ticket for children or infants ?

  • Q. Why doesn’t my train ticket show my date or time of travel ?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe ?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category ?

Browse our FAQs


  • Q. My promo code is not working. What should I do ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. What do I do if no one comes to check my train ticket or rail pass ?

  • Q. I have a question about my promo code. Who should I contact ?

  • Q. How do I use a promo code ?

  • Q. Are train tickets exchangeable and refundable ?

  • Q. Where can I see the exchange and refund conditions of my train ticket ?

  • Q. How are sleeping compartments kept secure ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. What if my shipment gets lost ?

  • Q. How can I contact Rail Europe prior to my departure to Europe ?

  • Q. What happens if my train crosses an international border during the night ?

  • Q. What is the 7:00 pm rule ?

  • Q. How can I track the status of my refund ?

  • Q. How fast can I receive my travel documents ?

  • Q. If my train crosses a border, will I need to show my passport to the conductor ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact ?

  • Q. Who should I contact with questions about my exchange or refund ?

  • Q. Who should I contact with a question about a special offer ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. Where do I my send train tickets and/or rail passes for refund ?

  • Q. How do I have my train ticket endorsed to indicate it was not used ?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options ?

  • Q. How can I track my shipment ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed ?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking ?

  • Q. Do you ship to PO and APO boxes ?

  • Q. What should I do if my train ticket is lost or stolen ?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass ?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees ?

  • Q. How do I get a promo code ?

  • Q. How much luggage can I take on the train ?

  • Q. Will the conductor take my passport ?

  • Q. The promo code I have expired. What can I do ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. I want to refund my train ticket. How do I proceed ?

  • Q. How do I use a Rail Europe Gift Card ?

  • Q. Do I need to show my passport to board the train ?

  • Q. Can I give or resell my train ticket to someone else ? Or can I travel with someone else’s ticket ?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with ?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically ?

  • Q. What are the fees associated with getting a train ticket refunded ?

  • Q. How can I request a brochure from your company ?

  • Q. What fees does Rail Europe charge ?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment ?

  • Q. Can I exchange my train ticket after its date of departure ?

  • Q. Do trains offer facilities for handicapped passengers ?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund ?

Browse our FAQs


  • Q. Are all products eligible for Rail Protection Plan™ coverage ?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™ ?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™ ?

  • Q. How do I request an exchange through the Rail Protection Plan™ ?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable ?

  • Q. What is the Rail Protection Plan™ ?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™ ?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™ ?

Browse our FAQs


  • Q. Is there onboard medical help in case of emergency ?

  • Q. I just landed in Europe. How do I get to the train station from the airport ?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do ?

  • Q. What other types of services are available at the station ?

  • Q. How much luggage can I take on the train ?

  • Q. Are lockers and luggage storage services available at the train station ?

  • Q. Where can I store my luggage on an overnight train ?

  • Q. How do I connect between train stations in the same city ?

  • Q. Do I need to do anything to my train ticket before boarding the train ?

  • Q. When I board the train, can I sit anywhere I want ?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets ?

  • Q. Do you offer maps of European train stations ?

  • Q. Once on the train platform, how can I find my car ? Is there a difference between where first and second class carriages are located or how they look on the outside ?

  • Q. How are sleeping compartments kept secure ?

  • Q. Is there a fee to take luggage on a train ?

  • Q. How can I check to see if food is served on a particular train ?

  • Q. Can I bring food and drinks on board ?

  • Q. Do the train stations offer services to help carry my luggage ?

  • Q. Are there smoking and non smoking sections on trains ?

  • Q. Do I need to do anything with my rail pass before boarding the train ?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call ?

  • Q. Can I open the train windows ?

  • Q. Can I get the address and phone number for the train station ?

  • Q. What food and drink options are on board ?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip ?

  • Q. What do I do with my luggage ?

  • Q. Will there be someone to help me find my reserved seat on the train ?

  • Q. How early should I arrive at the train station ?

  • Q. Do I need to tip the train staff ?

  • Q. If I arrive at the station early, will I be able to board my train ?

  • Q. Are there shower facilities on board ?

  • Q. Can I print my train ticket at the station ?

  • Q. Are there facilities on board for disabled travellers ?

  • Q. What language is spoken at the train station and on the train ?

  • Q. Are there restrooms on the train ?

  • Q. How do I find my train ?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train ?

  • Q. Can I change seats after the train departs ?

  • Q. Is there WiFi onboard ?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher ?

  • Q. Will the train cars be air conditioned/heated ?

  • Q. Can I bring my pet on board ?

  • Q. Can I bring my bike on board ?

  • Q. I missed my train. What should I do ?

  • Q. Where can I find more information about European train stations ?

  • Q. How much luggage can I take on an overnight train ?

  • Q. How do I contact you while I’m in Europe ?

Browse our FAQs


  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again ?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do ?

  • Q. How do I travel with a print at the station e-ticket ?

  • Q. Why are e tickets not available for certain trips ?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station ?

  • Q. Do you offer e-tickets ?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train ?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do ?

  • Q. What should I do if I’m unable to print my e-ticket at the station ?

  • Q. I misplaced the printout of my print at home e-ticket. What now ?

  • Q. Where can I find my e ticket number or e ticket confirmation code ?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do ?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train ?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy ?

  • Q. How do I read my RENFE print at home e-ticket ?

Browse our FAQs


  • Q. What is the benefit of buying passes through the group department versus the web ?

  • Q. Can I book group fares online ?

  • Q. Can I customize my group trip (meals on board, train station transfers) ?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. Are there luggage handling services at the station for groups ?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train ?

  • Q. What constitutes a group ?

  • Q. Who should I contact to book travel for a group of 10 or more people ?

Browse our FAQs


  • Q. What information does Rail Europe retain from my Facebook account ?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes ?

  • Q. What credit cards does Rail Europe accept online ?

  • Q. My credit card has been declined. What should I do next ?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why ?

  • Q. How can I subscribe to or unsubscribe from your e newsletter ?

  • Q. Where do I find my booking number ?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why ?

  • Q. What does the “Login with Facebook” button do ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. What are the benefits of registering on the Rail Europe site ?

  • Q. If I register on your site, will I start receiving spam ?

  • Q. Can I book a rail pass and a seat reservation at the same time ?

  • Q. Can I use more than one credit card to pay for my booking ?

  • Q. How do I create a Rail Europe account ?

  • Q. Can I still buy train tickets from you once I’m in Europe ?

  • Q. How do I change my login or password ?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

Browse our FAQs


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.