• Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Do I need to tip the train staff?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How far in advance can I buy my train ticket?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What do I do with my luggage?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Can I bring food and drinks on board?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What other types of services are available at the station?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What food and drink options are on board?

  • Q. How can I check to see if food is served on a particular train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Are there restrooms on the train?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What should I do if the train is late?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Is there WiFi onboard?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Are European trains "child friendly"?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Is there a fee to take luggage on a train?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Are there shower facilities on board?

  • Q. Where can I find more information about European train stations?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Can I open the train windows?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do I need to show my passport to board the train?

  • Q. How are sleeping compartments kept secure?

  • Q. How much luggage can I take on an overnight train?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Do you offer maps of European train stations?

  • Q. How much luggage can I take on the train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Will the conductor take my passport?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

Browse our FAQs


  • Q. What is the "validity period" of a rail pass?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What is a Rail Pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What is a travel day on a rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can I print my rail pass at the station?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. How far in advance can I buy my rail pass?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Who is eligible to buy a rail pass?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Are there discounts available for rail passes?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

Browse our FAQs


  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Are the fares offered on your website based on live availability?

  • Q. Does my train ticket include a seat reservation?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How far in advance can I purchase a train ticket?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Can I print my train ticket at the station?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Are there discounts on train tickets?

  • Q. How long are train tickets valid for?

  • Q. Do you offer e-tickets?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. How far in advance can I buy my train ticket?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. What is a Diabolo fee?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. How can I find the cheapest train tickets?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. How do I book a train ticket on your site?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

Browse our FAQs


  • Q. Are train tickets exchangeable and refundable?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What is the 7:00 pm rule?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Do you ship to PO and APO boxes?

  • Q. What fees does Rail Europe charge?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. My promo code is not working. What should I do?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. The promo code I have expired. What can I do?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. How do I use a promo code?

  • Q. Do I need to show my passport to board the train?

  • Q. Who should I contact with a question about a special offer?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. How fast can I receive my travel documents?

  • Q. How do I get a promo code?

  • Q. How can I track the status of my refund?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. How can I request a brochure from your company?

  • Q. How can I track my shipment?

  • Q. How are sleeping compartments kept secure?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How much luggage can I take on the train?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. What if my shipment gets lost?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Will the conductor take my passport?

  • Q. I want to refund my train ticket. How do I proceed?

Browse our FAQs


  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

Browse our FAQs


  • Q. When I board the train, can I sit anywhere I want?

  • Q. How are sleeping compartments kept secure?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Can I bring my pet on board?

  • Q. Can I open the train windows?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Do you offer maps of European train stations?

  • Q. How much luggage can I take on the train?

  • Q. What language is spoken at the train station and on the train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. What do I do with my luggage?

  • Q. How do I contact you while I’m in Europe?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I print my train ticket at the station?

  • Q. What food and drink options are on board?

  • Q. I missed my train. What should I do?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. How early should I arrive at the train station?

  • Q. Is there onboard medical help in case of emergency?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Are there shower facilities on board?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Is there WiFi onboard?

  • Q. What other types of services are available at the station?

  • Q. Are there restrooms on the train?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do I need to tip the train staff?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Can I bring my bike on board?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Where can I find more information about European train stations?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Can I bring food and drinks on board?

  • Q. How do I find my train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. How do I connect between train stations in the same city?

  • Q. Can I get the address and phone number for the train station?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I change seats after the train departs?

Browse our FAQs


  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Do you offer e-tickets?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Why are e tickets not available for certain trips?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

Browse our FAQs


  • Q. Are there luggage handling services at the station for groups?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Can I book group fares online?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What constitutes a group?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. What is the benefit of buying passes through the group department versus the web?

Browse our FAQs


  • Q. My credit card has been declined. What should I do next?

  • Q. What credit cards does Rail Europe accept online?

  • Q. If I register on your site, will I start receiving spam?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. How do I change my login or password?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. Where do I find my booking number?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. What does the “Login with Facebook” button do?

  • Q. How do I create a Rail Europe account?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. Can I use more than one credit card to pay for my booking?

Browse our FAQs


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.