Sometimes, words cannot do justice. This is the case of the beauty that waits at Matterhorn Glacier Paradise. It starts when you leave idyllic Zermatt for the highest cable car in Europe. Snow can be found 365 days a year, as well as a viewing platform featuring 38 peaks of Swiss, Italian and French Alps. It all begins when you enter the glacier palace through an ice tunnel that’s almost 50 feet below the surface. There, ice statues and a playground featuring an ice slide right through the glacier, greet you. On your ascent, you can choose to stop at Furi, Schwarzsee or Trockener Steg, giving your eyes a chance to acclimate to the splendor of the area. And then you get there ; the top of Matterhorn Glacier. Matterhorn Glacier Paradise. Even in a place of highpoints, it’s a highpoint.
Matterhorn Glacier Paradise. Breathless from beauty or altitude ?
Here’s what’s included :
- Includes round trip travel to Matterhorn Glacier Paradise from the Zermatt Matterhorn Express base station with a change in Trockener Steg.
- Entrance through an ice tunnel into the glacier palace.
- Glacier palace includes ice statues, panoramic window for viewing of Breithorn and Theodul glaciers, a playground slide through a glacier and the option to walk through a glacier crevasse on your return.
- Access to viewing platform to see the Swiss, Italian and French Alps.
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Common Questions, Simple Answers
Q. I just placed a booking and realized I made a mistake. How can I make changes ?
A. If you need to get in touch with us regarding your booking, please visit our Contact Us page for assistance. As long as it hasn’t been invoiced yet, it’s usually not a problem to fix it. However, please note that an exchange fee and price change may be applicable depending on what needs to be changed.
Q. What’s the difference between a seat reservation and a train ticket ?
A. A train ticket is a travel document that allows you to board a train for a journey, but does not necessarily guarantee an accommodation (seat/sleeper) assigned to you on board. A reservation guarantees you a specific accommodation on a specific train.
In many cases, train tickets are issued as combined ticket and reservation : you receive one travel document that indicates the specific train and seat assignment. This is the case for most high speed trains such as Eurostar, Thalys and TGV, as well as for night trains.
In some other cases, you may receive a train ticket and a separate travel document for your reservation.
By itself, a reservation can never be used to board a train. It must be used in conjunction with an open train ticket, as we’ve just described, or with a rail pass.
Q. Can I change seats after the train departs ?
A. You may check with the conductor once your train departs to see if there are any other available seating options.
Please note that you should stay in the same class of service as your ticket or you may incur a surcharge.
If you change seats and the seat you move to is reserved by another traveller, they will have priority.
Q. Where do I my send train tickets and/or rail passes for refund ?
A. We recommend that any documents being returned for refund be sent via traceable mail for proof of delivery.
Please visit our Cancellation and Refunds page for information regarding refunds. If you need further assistance we invite you to send us a message using our Contact Us page.
Q. Are there discounts available for rail passes ?
A. Yes, many rail passes offer discounted options. The most common discounts are :
Child discount : Children between 4 -11 years of age usually travel for half the price of the regular adult rate. Most Eurail passes offer free travel for up to two children per adult pass holder.
Youth Discount : If you or anyone in your party is a traveller aged 12 to under 28 years of age on the first date of travel, discounted rates are available for certain rail passes.
Senior Discount : Seniors over the age of 60 are eligible for a discounted rate on certain rail passes.
Saver Discount : Small groups of 2 to 5 people traveling together are eligible for savings of about 15% on certain rail passes.
Group Discount : If you travel in a party of 10 or more, see our special group offers for a more customized travel solution.
Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?
A. We’re only able to sell train tickets/reservations for beds that will be filled by travellers. If you purchase “extra” beds in a compartment to occupy the space, the conductor can fill empty beds if space is needed, even if the whole compartment has been purchased. No refund is given if a conductor fills an “extra” bed.
Q. Seat Reservations are sold out for the train I want to take. What should I do ?
A. If the train you’re planning to take requires a reservation and reservations are sold out, there are only two things you can do. Purchase a regular, full-fare ticket if those are still available, or try to travel on another train (later or earlier) that has reservations available.
Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?
A. Yes. Even with your rail pass, you will need to make a reservation on any overnight train. Reservations are required for sleeping compartments, couchettes, and seats. Depending on where you’re traveling, the guidelines of the specific train and/or the type of rail pass you have, you may be entitled to purchase a reservation in place of a full price ticket.
You can search for overnight reservations directly on our website - just be sure to select the "I have a rail pass" option.
Q. Are train tickets exchangeable and refundable ?
A. It depends. Exchange and refund rules are governed by the kind of fare you booked.
When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.
Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.
Refunds, when applicable, can only be applied to unused and unvalidated train tickets.
Be sure to view the complete refund and exchange rules for the product you are booking to see any applicable penalty and administrative fees.
If you’ve purchased the Rail Protection Plan to cover your train ticket, you can exchange it for either the same thing or a new product. To start an exchange under the Rail Protection Plan, please contact us via our Contact Us page.
Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™ ?
A. In general no – the Rail Protection Plan™ doesn’t provide specific coverage for rail passes, city passes, or tours in the event a strike occurs during your travels.
During a strike, there are usually trains that operate along all routes, as well as substitute buses. While you may not be able to take the exact train you were planning on using, there are usually trains or some other method of transportation that can get you to where you need to go.
In case a severe strike occurs that significantly prevents you from using your pass as intended, you may contact our customer relations team. We will review your particular circumstances and may provide compensation, if appropriate.