Sometimes, words cannot do justice. This is the case of the beauty that waits at Matterhorn Glacier Paradise. It starts when you leave idyllic Zermatt for the highest cable car in Europe. Snow can be found 365 days a year, as well as a viewing platform featuring 38 peaks of Swiss, Italian and French Alps. It all begins when you enter the glacier palace through an ice tunnel that’s almost 50 feet below the surface. There, ice statues and a playground featuring an ice slide right through the glacier, greet you. On your ascent, you can choose to stop at Furi, Schwarzsee or Trockener Steg, giving your eyes a chance to acclimate to the splendor of the area. And then you get there ; the top of Matterhorn Glacier. Matterhorn Glacier Paradise. Even in a place of highpoints, it’s a highpoint.
Matterhorn Glacier Paradise. Breathless from beauty or altitude ?
Here’s what’s included :
- Includes round trip travel to Matterhorn Glacier Paradise from the Zermatt Matterhorn Express base station with a change in Trockener Steg.
- Entrance through an ice tunnel into the glacier palace.
- Glacier palace includes ice statues, panoramic window for viewing of Breithorn and Theodul glaciers, a playground slide through a glacier and the option to walk through a glacier crevasse on your return.
- Access to viewing platform to see the Swiss, Italian and French Alps.
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Common Questions, Simple Answers
Q. Can I board the train if I forgot my rail pass but have my seat reservation ?
A. While you can board the train, the conductor will make you purchase a full fare ticket on-board, and you may be fined. It’s best to keep your rail pass in a safe place with all of your travel documents to avoid this situation !
Q. How can I track the status of my refund ?
A. To check the status of your refund, you can visit our Contact Us page to send us a message. Please be sure to include your original booking number so that the refund request can be researched.
Refunds processed online for e-tickets are completed immediately. Emails received for e-ticket refunds will be processed on the next business day.
Refunds for paper documents cannot be completed entirely online because your original travel documents must be sent back to us. They will be processed within 1-2 business days after the documents are received by Rail Europe. Our Customer Relations team will contact you once your refund is processed.
Please note that once a refund has been processed, it will take 7-10 business days for it to reflect in your credit card account.
Q. Is dinner and/or breakfast included with my reservation on an overnight train ?
A. When you travel on an overnight train meal inclusions vary depending on the train you are on, as well as what type of train ticket you have purchased. With the purchase of a Premier class ticket, you will generally get a meal on board the train. This meal is typically breakfast in the morning. Some trains will bring the meal to you in your compartment, while other trains will serve you breakfast in the restaurant car on board the train.
If you are not traveling in a First Class sleeping compartment, don’t worry, you won’t starve on board ! Overnight trains all include a restaurant car, bar car or vending machine services containing hot/cold drinks and snacks. Most restaurant/bar cars are open until at least 1:00am. Additionally, you can purchase food before hopping on board the train and eat as you wish. Though not included with the price of your ticket, you can certainly find something to eat during the ride.
Q. How do I know the right rail pass and how many days I should purchase ?
A. We provide simple tools on our site to help make finding the best products for your journey - easy ! Our tools help you find both the most cost effective and logical travel solution for your travel needs.
Use our Interactive Rail Map to help you plan your journey, our site will then display available options to bring that journey to life with rail passes, train tickets, and even great add-on products that can truly enhance your experience. Enter the number of days you wish to stay in a particular city, and where you wish to travel next, and our system will provide you with the best options for your itinerary.
The more you know about the train rides you plan on taking, the better you’ll be able to research which trains are running, how long each of those rides take, whether or not you’ll be traveling on night trains, etc… All these factors determine how many travel days you’ll need on a pass.
Q. Can I exchange or refund my rail pass while in Europe ?
A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable ; please read the terms and conditions for these passes for more details. Exchanges and refunds for rail passes cannot be performed locally at the train station.
Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.
If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.
Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?
A. We’re only able to sell train tickets/reservations for beds that will be filled by travellers. If you purchase “extra” beds in a compartment to occupy the space, the conductor can fill empty beds if space is needed, even if the whole compartment has been purchased. No refund is given if a conductor fills an “extra” bed.
Q. Are there discounts available for rail passes ?
A. Yes, many rail passes offer discounted options. The most common discounts are :
Child discount : Children between 4 -11 years of age usually travel for half the price of the regular adult rate. Most Eurail passes offer free travel for up to two children per adult pass holder.
Youth Discount : If you or anyone in your party is a traveller aged 12 to under 28 years of age on the first date of travel, discounted rates are available for certain rail passes.
Senior Discount : Seniors over the age of 60 are eligible for a discounted rate on certain rail passes.
Saver Discount : Small groups of 2 to 5 people traveling together are eligible for savings of about 15% on certain rail passes.
Group Discount : If you travel in a party of 10 or more, see our special group offers for a more customized travel solution.
Q. Where do I my send train tickets and/or rail passes for refund ?
A. We recommend that any documents being returned for refund be sent via traceable mail for proof of delivery.
Please visit our Cancellation and Refunds page for information regarding refunds. If you need further assistance we invite you to send us a message using our Contact Us page.
Q. What's the difference between a rail pass and a train ticket ?
A. A rail pass and a train ticket are two completely different types of travel documents.
A train ticket is valid for a single journey between two cities. Many tickets also include a reservation, which mean that they are valid only for a specific train, on a specific date and at a given time. To learn more about tickets, read our article : tickets explained.
A rail pass, on the other hand, is good for travel in an entire geographical area (1 country, 2 countries or more). With it you can take as many train trips as you want within that geographical area, for as many travel days as you purchased, within a set period of time (the pass validity period).
Q. What is the difference between a flexi pass and a consecutive/continuous pass ?
A. A flexi pass is valid for a specific number of travel days to be used within the overall validity period of that rail pass. For example, 15 days of unlimited train travel to be used within a 2-month period. With this kind of rail pass, you can pick and choose any days (they don’t have to be consecutive) to travel within the rail pass’ validity period.
Continuous (or consecutive) rail passes such as the Eurail Global Pass, are valid for unlimited train travel during the whole duration of the pass’ validity period. In other words, with a 15-day Eurail Global Pass, you can travel for 15 consecutive days by train. Even if you don’t take the train each and every day, those days will be considered used