Sometimes, words cannot do justice. This is the case of the beauty that waits at Matterhorn Glacier Paradise. It starts when you leave idyllic Zermatt for the highest cable car in Europe. Snow can be found 365 days a year, as well as a viewing platform featuring 38 peaks of Swiss, Italian and French Alps. It all begins when you enter the glacier palace through an ice tunnel that’s almost 50 feet below the surface. There, ice statues and a playground featuring an ice slide right through the glacier, greet you. On your ascent, you can choose to stop at Furi, Schwarzsee or Trockener Steg, giving your eyes a chance to acclimate to the splendor of the area. And then you get there; the top of Matterhorn Glacier. Matterhorn Glacier Paradise. Even in a place of highpoints, it’s a highpoint.
Matterhorn Glacier Paradise. Breathless from beauty or altitude?
Here’s what’s included:
- Includes round trip travel to Matterhorn Glacier Paradise from the Zermatt Matterhorn Express base station with a change in Trockener Steg.
- Entrance through an ice tunnel into the glacier palace.
- Glacier palace includes ice statues, panoramic window for viewing of Breithorn and Theodul glaciers, a playground slide through a glacier and the option to walk through a glacier crevasse on your return.
- Access to viewing platform to see the Swiss, Italian and French Alps.
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Common Questions, Simple Answers
Q. Can I add a friend to my existing rail pass?
A. Once a rail pass has been printed, another name cannot be added. We may be able to exchange the rail pass through our contact center, but exchange fees and penalties will apply. The only exception is if you bought the Rail Protection Plan along with your rail pass. In that case, you’re eligible to exchange your rail pass for a new one that includes your friend, without incurring any fee or penalty. You’ll just need to pay the additional cost of the rail pass for your friend. .
Q. Can I use my rail pass on any train within its area of coverage?
A. In general, yes, but there are some exceptions and a few rules to keep in mind.
First, be mindful that some trains (such as high speed, scenic, and night trains) require rail pass holders to purchase reservations at an additional cost.
For international train journeys, be sure that your rail pass covers the country of departure, country of arrival, and any countries through which your train will travel.
Lastly, some private rail lines in certain countries don’t offer reservations for rail pass holders and don’t accept rail passes. In these cases, you can purchase a train ticket locally for the desired journey.
Q. What are the fees associated with getting a train ticket refunded?
A. The first type of fee is carrier penalties. These are charges determined by the rail carrier depending on the exchange and refund conditions associated with your original train ticket. For example, there may be a 15% penalty assessed for exchanges, which means that only 85% of the value of the original ticket will be carried over for the purchase of a new ticket. Or there may be a fixed penalty charged for exchanges, or no fee at all.
When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.
Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.
The second type of fee is Rail Europe’s administrative fee. This fee is charged in addition to applicable carrier penalties. The processing fee is 7% of the cost of the original train ticket.
Q. What do I do if no one comes to check my train ticket or rail pass?
A. It’s best to keep your travel documents (train ticket, rail pass, and/or reservation) out and ready to be checked by a conductor. If for any reason a conductor does not come by to check your train ticket or rail pass during your entire journey, no worries. Simply get off the train at your destination station and continue with your travel plans.
Please keep in mind that you will need a valid rail pass or train ticket to travel on board trains in Europe. If your pass or ticket were not looked at, it is an unusual occurrence.
Q. Can I sit in Second class if I have a First class rail pass?
A. Yes you can, provided there is an available seat. If you are traveling on a train that requires reservations, you can reserve your seat in Second class with a First class rail pass (subject to availability). Please note that there will be no refund given for the difference in fare
Q. Does my train ticket include a seat reservation?
A. Rail Europe tickets include a reservation whenever possible. To tell if you have a reservation, see if you received one or two travel documents for your trip. If you received two travel documents, you probably received an open ticket and a reservation. The reservation portion will show a train number, car number and seat number assigned to you personally.
If you received only one document, you should also see if it indicates a seat number and car number. If so, your ticket includes a reservation.
The only case where you may not have a reservation with your ticket is if you received an open ticket. With these tickets, you can simply hop on any non- reservable train that travels on the route for which you bought your ticket.
Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?
A. Unfortunately, once a booking has been finalized it’s being processed and we’re unable to alter it.
Q. What other types of services are available at the station?
A. Most European train stations provide a variety of services, including currency exchanges, information desks, lockers for luggage, arrival/departure boards, restrooms, coffee shops, and gift shops. Some larger stations in larger cities have WiFi hotspots, lounges for business travellers, and restaurants and bars.
View our Train Station page to see specifics on a particular train station in Europe. The link can be found in the footer on any page on the website.
Q. What food and drink options are on board?
A. If the train you’re traveling on offers a bar-buffet car, you’re free to walk in, sit down and eat. Or as soon as the restaurant car opens, make a reservation for any time of day.
On many long distance trains there may be an attendant with a snack cart who travels from car to car.
Bar-buffet cars are a unique part of the train experience, where the quality of the food and wine can rival that of a gourmet restaurant. With the exception of Eurostar, special meal requests are not available. But typically, regular menu options are plentiful and usually cater to most taste buds or dietary restrictions.
If you travel with a Premier Class ticket, food and drinks are included and served at your seat or in the bar-buffet car.
On local trains there’s usually no catering. However, you are welcome to bring your own food and drinks on board. Please make sure to follow the local law when considering taking alcoholic drinks on board any train.
Q. If my train crosses a border, will I need to show my passport to the conductor?
A. If you’re traveling between countries participating in the Schengen Agreement, you will not need to show your passport at the border crossings. If you are traveling between countries not part of the Schengen Agreement, you will have to show your passport at border crossings. Please note that not all countries of the EU participate in the Schengen Agreement (e.g. Great Britain, Ireland). On the other side, there are countries which are not part of the EU but which participate in the Schengen Agreement (e.g. Switzerland, Norway).