German Rail Pass

• Q. What is the refund policy concerning tickets ?

  A. The refund policy varies depending on the train and the fare that were booked. The "details" tab of each fare gives more information. The terms and conditions are included in the documents which you will receive after the purchace of a ticket.

• Q. How to make a booking for two passengers who do not want to share a compartment ?

  A. You have to book 1 passenger at a time and select single compartment.

• Q. Do ICE trains have a catering service ?

  A. Yes. ICE trains have a Bordbistro and/or a Bordrestaurant. You have a variety of breakfast menus and main dishes. The menu often offers German and regional specialities which are freshly prepared. The Bordbistro has snacks and a wide selection of drinks. If you are travelling in First class on board ICE trains, you can have your meal delivered at your seat.

• Q. What is the main difference between First class and Second class on the Eurostar between London and Paris or Brussels ?

  A. Eurostar offers two types of First class (Business Premier and Standard Premier) and one type of Second class (Standard class).

  • Eurostar Business Premier includes priority express check-in at a dedicated ticket desk, access to the Eurostar Executive lounges, comfortable reclining seats, spacious legroom, Wi-Fi Internet access at the terminals, a dedicated coach for business travellers, newspapers and a 3-course meal with refreshments served at your seat.

  • Eurostar Standard Premier includes comfortable reclining seats, spacious legroom, newspapers and a 3-course meal with refreshments served at your seat.

  • Eurostar Standard class includes spacious legroom and food and beverages available at the bar-buffet car.

• Q. How easy it is to locate train stations in Europe ?

  A. Train stations are easily accessible in Europe. They are usually found in city centres and have a good connection with other public transport system (bus and taxi). Train stations are indicated on travel maps and Internet websites. You can also ask your hotel concierge for the best way to reach a train station. If you are not much of an adventurer, taxis are the simplest way to get to a train station.

• Q. What is a Youth Pass ?

  A. A Youth Pass offers discounts to any passenger aged 27 years old or younger.

• Q. What is the specificity and main difference between a Swiss Pass and a Point to Point ticket ?

  A. A Point to Point ticket allows you to travel by train on a specific route during a designated date. A Swiss Pass allows to have unlimited rail travel on all trains operated by national railway company of Switzerland. Buying a Swiss Pass is ideal if you are planning to travel extensively by train.

• Q. Which European cities are served by the Thalys trains ?

  A. Thalys connects Paris, the French capital to many major cities of Northern Europe. From Paris, you can reach Brussels in 1h22, Amsterdam in 3h18 or Cologne in 3h14. Thalys has also a seasonal service, known as Thalys Snow, which runs from Brussels to ski resorts in Chambéry, Albertville, Moutiers, Aime-la-Plagne, Landry and Bourg-St-Maurice, every Saturday without any stops.

• Q. How to make a booking for five passengers ?

  A. Several options are possible. The simplest solution is to book all five in a T6 compartment. If there is no T6 available or if this choice does not meet your wish, you can choose a T2 and a T3. Other options include 2 T2 and a T1 or a T4 and a T1. You need to do each selection separately when there is a break down.

• Q. What is a BritRail Family Pass ?

  A. A BritRail Family Card allows one child aged 5 to 15 to have free travel when accompanied by an adult or a BritRail Pass holder.

Browse our FAQs

0 10 20 30 40 50 60 70 80 ...