Jungfrau Travel Pass - Top of Europe

• Q. If I arrive at the station early, will I be able to board my train?

  A. You may be able to board the train early, but it depends on a few things…

  First, early boarding may possible if you are boarding the train in the city from which it originates. If you are boarding a train on one of the stops along its routes, then the train won’t be in the station until a few minutes before the time indicated on your ticket.

  Even if you are boarding in the very first city from which your train departs, the platform may only be indicated 15 minutes or so before departure. Though early, you may find yourself in the train station with no information as to which platform the train is located.

  In any event, we typically advise you get to the station at least 30 minutes prior to departure. This way when your train is ready to board, you can hop on and take your seat without having to rush through the station.

• Q. Are there facilities on board for disabled travellers?

  A. Special amenities for disabled travellers are offered on trains and at many train stations, and are clearly indicated with pictograms (for telephones, toilets, elevators, etc.).

  Special equipment is also available for use by disabled travellers but must be reserved locally in advance. You can do this while you’re in Europe by inquiring at the train station or through your hotel concierge.

  Be sure to specify if you need personal assistance (whether with a wheelchair, boarding, etc.).

• Q. Why are e tickets not available for certain trips?

  A. Availability of e-tickets depends on two factors: whether the rail company operating the train offers e-ticketing, and if it does, whether Rail Europe was granted technical access to their inventory to enable e-ticketing on their behalf.

  Not all European rail companies offer e-tickets. But when they do, we work with them to make this option available on our website. And we’ll continue to do so in order provide more e-ticket options for your convenience.

• Q. What is the benefit of buying passes through the group department versus the web?

  A. While group rates on passes match our web prices, booking with the group department will also provide your group with one pass at 75% off for every 15 people paying. And we’ll help ensure you’re buying the best rail pass for your group, as well as confirm any reservations with your group seated together (if required and/or wanted). An even better deal? You’ll still receive all the applicable pass benefits as shown on our site; discounted rates for Youth and Seniors, and Saver rail pass rates for parties of 2 or more traveling together.

• Q. My credit card has been declined. What should I do next?

  A. If your credit card has been declined it’s important to first make sure that you have entered your credit card information correctly. Next, check to make sure that the funds required are available in your account as the transaction may have been declined by your card issuer for this reason.

  To protect our customers, we also employ a booking verification system to help us identify and block suspicious transactions. It is possible that certain characteristics associated with your booking or method of payment has triggered an alert with our booking verification system. If you continue to experience difficulty, please contact us via our Contact Us page for assistance. Alternatively, you can also try to use a different credit card.

• Q. How do I read my RENFE print at home e-ticket?

  A. If you are traveling to Spain and have purchased a RENFE train ticket please be advised that RENFE train tickets are available in Spanish only. We offer a guide to assist you in reading your ticket.

• Q. Where can I find more information about European train stations?

  A. We offer valuable information on the most popular train stations in Europe. You can find a link to our Train Station page in the footer on any page on the website.

• Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  A. Whether your group is looking to book an exclusive carriage on a scheduled train for their sole use, or wishing to charter an entire train, we can arrange it. Simply fill out a Group Quote form and one of our dedicated group consultants will respond with a quote to fit your groups’ needs.

• Q. Are European trains "child friendly"?

  A. Many European trains have baby changing facilities and/or family friendly play areas.

  Intercités trains in France, some InterCity Swiss trains, InterCity Finnish trains and ICE trains in Germany offer play areas or dedicated compartments for families with children. The Austrian RailJet is even equipped with a movie theater especially for children.

  Please note: If traveling on Eurostar, you should not travel in Premier class with children. This area is dedicated to and caters primarily to business travellers.

• Q. How much luggage can I take on an overnight train?

  A. There are usually no restrictions on the amount of luggage that may be brought on an overnight train, but there is limited space in the compartment to store the luggage. A small luggage rack and any floor or bed space must be shared among all travellers occupying a sleeping compartment or couchette.

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