Jungfrau Travel Pass - Top of Europe

• Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  A. If the wrong date is written in the travel calendar box, you will need to enter the correct date in the next travel calendar box. Unfortunately, once the date has been entered in the travel calendar box, it cannot be corrected and there’s no way to recover that travel day on the rail pass. Be very careful when filling out the date on your rail pass as mistakes cannot be corrected. An altered travel date could be viewed as an attempt of fraud and could lead to fines or other penalties.
  .

• Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  A. Yes. Even with your rail pass, you will need to make a reservation on any overnight train. Reservations are required for sleeping compartments, couchettes, and seats. Depending on where you’re traveling, the guidelines of the specific train and/or the type of rail pass you have, you may be entitled to purchase a reservation in place of a full price ticket.
  You can search for overnight reservations directly on our website - just be sure to select the "I have a rail pass" option.

• Q. How can I track my shipment?

  A. A shipping confirmation email will be sent to you when your booking has shipped and it will contain the tracking number for your travel documents. Please use this email to track your package.

• Q. What is a Diabolo fee?

  A. The Diabolo fee is a supplement for utilizing the trains in and out of the Brussels Airport Station in Belgium. This nominal fee can be paid at the station or on board the train.

• Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  A. If your train doesn’t travel due to a delay or strike, please have your train ticket stamped “Not Used due to Strike” by a railway official at the origin station and return it to our Customer Relations department within 30-days from the train departure date.

  For immediate help, a railway official should be able to provide you with details on alternate accommodations. Simply visit the ticket window.

  Important: If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time.

  Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

• Q. How far in advance can I buy my rail pass?

  A. A rail pass can be purchased anywhere from 6 to 11 months prior to your first travel day. We advise you to check the specific conditions of use for the pass you are interested in.

• Q. Seat Reservations are sold out for the train I want to take. What should I do?

  A. If the train you’re planning to take requires a reservation and reservations are sold out, there are only two things you can do. Purchase a regular, full-fare ticket if those are still available, or try to travel on another train (later or earlier) that has reservations available.

• Q. What are the benefits of registering on the Rail Europe site?

  A. When you register on our site, a wide range of exclusive tools and services become available to you. You will have access your booking details, ability to download your tickets and track your shipping. You will get notifications and alerts concerning your trip. You can save your searches, pages, and itineraries right in your account. And by registering, you will also have the ability to leave a review on your travel experience with Rail Europe.

• Q. I made a mistake when I ordered my rail pass. How can I correct it?

  A. Once your rail pass has been printed, it is not possible to modify it. If you absolutely need to do it, you can pay a 15% penalty and a 7% processing fee to exchange it. If you catch the mistake and call us right away - prior to your rail pass being printed, we may be able to modify it for you. If you bought the Rail Protection Plan™ when you ordered your rail pass, you can exchange your original pass at full value and use it towards the new one, with no fee or penalty incurred. Read more about the Rail Protection Plan™ coverage and how to file a claim..

• Q. Are all products eligible for Rail Protection Plan™ coverage?

  A. Rail passes, train tickets, reservations, and select city passes and tours are eligible for Rail Protection Plan™ coverage.

  All other categories of products including hotels and select activities are not eligible for coverage at this time. Please read the detailed Rail Protection Plan™ policy for more information.

Browse our FAQs

0 10 20 30 40 50 60 70 80 ...