• Q. Where can I find more information about European train stations?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Do I need to show my passport to board the train?

  • Q. Do I need to tip the train staff?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. Are there restrooms on the train?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What other types of services are available at the station?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are European trains "child friendly"?

  • Q. How can I check to see if food is served on a particular train?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. How much luggage can I take on the train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Are there shower facilities on board?

  • Q. Can I bring food and drinks on board?

  • Q. Will the conductor take my passport?

  • Q. What should I do if the train is late?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How are sleeping compartments kept secure?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Is there a fee to take luggage on a train?

  • Q. What food and drink options are on board?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. How far in advance can I buy my train ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What do I do with my luggage?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I open the train windows?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do you offer maps of European train stations?

  • Q. Is there WiFi onboard?

Browse our FAQs


  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What is the "validity period" of a rail pass?

  • Q. What is a Rail Pass?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Can I print my rail pass at the station?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. Can I add a friend to my existing rail pass?

  • Q. Who is eligible to buy a rail pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. Are there discounts available for rail passes?

  • Q. What is a travel day on a rail pass?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How far in advance can I buy my rail pass?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

Browse our FAQs


  • Q. How far in advance can I purchase a train ticket?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. How can I book an itinerary with multiple cities?

  • Q. What is a Diabolo fee?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. How do I book a train ticket on your site?

  • Q. How long are train tickets valid for?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Are the fares offered on your website based on live availability?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. Do you offer e-tickets?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How can I find the cheapest train tickets?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Are there discounts on train tickets?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Can I print my train ticket at the station?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Does my train ticket include a seat reservation?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. How can I tell whether or not I have a reserved seat on board?

Browse our FAQs


  • Q. Do I need to show my passport to board the train?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Will the conductor take my passport?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How can I request a brochure from your company?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Do you ship to PO and APO boxes?

  • Q. How do I get a promo code?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How are sleeping compartments kept secure?

  • Q. How much luggage can I take on the train?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. How can I track my shipment?

  • Q. How can I track the status of my refund?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What fees does Rail Europe charge?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. The promo code I have expired. What can I do?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. What is the 7:00 pm rule?

  • Q. How do I use a promo code?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. My promo code is not working. What should I do?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. How fast can I receive my travel documents?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. What if my shipment gets lost?

  • Q. Who should I contact with a question about a special offer?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

Browse our FAQs


  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. What is the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

Browse our FAQs


  • Q. What do I do with my luggage?

  • Q. How early should I arrive at the train station?

  • Q. How can I check to see if food is served on a particular train?

  • Q. What food and drink options are on board?

  • Q. How much luggage can I take on the train?

  • Q. How much luggage can I take on an overnight train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Can I print my train ticket at the station?

  • Q. How are sleeping compartments kept secure?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. I missed my train. What should I do?

  • Q. Is there onboard medical help in case of emergency?

  • Q. How do I connect between train stations in the same city?

  • Q. Can I bring my pet on board?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Where can I find more information about European train stations?

  • Q. Where can I store my luggage on an overnight train?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Can I open the train windows?

  • Q. Do I need to tip the train staff?

  • Q. What other types of services are available at the station?

  • Q. How do I contact you while I’m in Europe?

  • Q. Are there shower facilities on board?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Is there a fee to take luggage on a train?

  • Q. Can I bring food and drinks on board?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Is there WiFi onboard?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Can I change seats after the train departs?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Do you offer maps of European train stations?

  • Q. What language is spoken at the train station and on the train?

  • Q. How do I find my train?

  • Q. Can I get the address and phone number for the train station?

  • Q. Are there restrooms on the train?

  • Q. Can I bring my bike on board?

  • Q. Do I need to do anything with my rail pass before boarding the train?

Browse our FAQs


  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Do you offer e-tickets?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Why are e tickets not available for certain trips?

Browse our FAQs


  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Can I book group fares online?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Are there luggage handling services at the station for groups?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. What constitutes a group?

Browse our FAQs


  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What credit cards does Rail Europe accept online?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. If I register on your site, will I start receiving spam?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. What does the “Login with Facebook” button do?

  • Q. My credit card has been declined. What should I do next?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. How do I change my login or password?

  • Q. How do I create a Rail Europe account?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. Where do I find my booking number?

  • Q. Can I still buy train tickets from you once I’m in Europe?

Browse our FAQs


Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.