• Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. Will I be sharing my sleeping compartment with strangers ?

  • Q. What do I do if no one comes to check my train ticket or rail pass ?

  • Q. If my train crosses a border, will I need to show my passport to the conductor ?

  • Q. Are there facilities on board for disabled travellers ?

  • Q. I have my train ticket. Do I also need to buy a reservation ?

  • Q. How are sleeping compartments kept secure ?

  • Q. Is there a fee to take luggage on a train ?

  • Q. How can I exchange my Trenitalia ticket ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. Do the train stations offer services to help carry my luggage ?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. What food and drink options are on board ?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains ?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train ?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. What happens if my train crosses an international border during the night ?

  • Q. Why doesn’t my train ticket show my date or time of travel ?

  • Q. Do you offer maps of European train stations ?

  • Q. Will the train cars be air conditioned/heated ?

  • Q. What should I do if the train is late ?

  • Q. How do I read my RENFE print at home e-ticket ?

  • Q. Is there WiFi onboard ?

  • Q. Can I get off the train and get back on later using my train ticket ?

  • Q. How can I check to see if food is served on a particular train ?

  • Q. Is there onboard medical help in case of emergency ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. Can I bring food and drinks on board ?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train ?

  • Q. Will a National Rail Strike affect my train travel ?

  • Q. Are European trains "child friendly" ?

  • Q. What do I do with my luggage ?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets ?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why ?

  • Q. Can I choose a specific seat when booking a train ticket ?

  • Q. Where can I find more information about European train stations ?

  • Q. Can I open the train windows ?

  • Q. Are there shower facilities on board ?

  • Q. Will the conductor take my passport ?

  • Q. Are there restrooms on the train ?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. Are lockers and luggage storage services available at the train station ?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train ?

  • Q. Do I need to tip the train staff ?

  • Q. How much luggage can I take on an overnight train ?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking ?

  • Q. Where can I store my luggage on an overnight train ?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher ?

  • Q. Are there smoking and non smoking sections on trains ?

  • Q. What other types of services are available at the station ?

  • Q. Does your website display all trains operating for the route searched ?

  • Q. How much luggage can I take on the train ?

  • Q. How far in advance can I buy my train ticket ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. Do I need to show my passport to board the train ?

Browse our FAQs


  • Q. Can I exchange or refund my rail pass while in Europe ?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day ?

  • Q. What does “Activate my rail pass mean and how do I do it ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. What is a travel day on a rail pass ?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass ?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants ?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass ?

  • Q. Can I sit in First class if I have a Second class rail pass ?

  • Q. Do I need to buy a reservation if I already have a rail pass ? How do I book one ?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund ?

  • Q. How far in advance can I buy my rail pass ?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass ?

  • Q. What information do I need to provide when booking a rail pass ? Do the names on the rail pass and the passports have to match ?

  • Q. Who is eligible to buy a rail pass ?

  • Q. Do I need to do anything with my rail pass before boarding the train ?

  • Q. What happens if I don’t fill out my rail pass before boarding the train ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. How do I use the bonuses that come with rail passes ?

  • Q. Can I purchase a rail pass when I'm in Europe ?

  • Q. I want to refund my rail pass. How do I proceed ?

  • Q. Are there discounts available for rail passes ?

  • Q. I have a question about my promo code. Who should I contact ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation ?

  • Q. How do I know the right rail pass and how many days I should purchase ?

  • Q. Does each journey I take require using a separate day of travel on my rail pass ?

  • Q. What do I do if my train goes through a country not listed on my rail pass ?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation ?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it ? It’s totally unused.

  • Q. Can I get a refund for unused days on my rail pass ?

  • Q. Can I print my rail pass at the station ?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days ?

  • Q. What's the difference between a rail pass and a train ticket ?

  • Q. Can I add a friend to my existing rail pass ?

  • Q. What is the questionnaire that comes with my rail pass ? Do I have to fill it out ?

  • Q. Can I share my rail pass with others (family, friends, or charity) ?

  • Q. Can I sit in Second class if I have a First class rail pass ?

  • Q. Can I use my rail pass on any train within its area of coverage ?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it ?

  • Q. Can a rail pass be issued as an e ticket or e pass ?

  • Q. Do rail passes cover commuter trains or airport shuttle trains ?

  • Q. What is the "validity period" of a rail pass ?

  • Q. What is a Rail Pass ?

  • Q. What if I have a group of 10 or more purchasing rail passes ?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country ?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass ?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

Browse our FAQs


  • Q. What’s the difference between a seat reservation and a train ticket ?

  • Q. How do I have my train ticket endorsed to indicate it was not used ?

  • Q. How can I book an itinerary with multiple cities ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. Can I choose a specific seat on a train when making my reservation ?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train ?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle ?

  • Q. Does my train ticket include a seat reservation ?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen ?

  • Q. How can I tell whether or not I have a reserved seat on board ?

  • Q. How long are train tickets valid for ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why ?

  • Q. Why doesn’t my train ticket show my date or time of travel ?

  • Q. What's the difference between a rail pass and a train ticket ?

  • Q. Will a National Rail Strike affect my train travel ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. Can I print my train ticket at the station ?

  • Q. Are the fares offered on your website based on live availability ?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why ?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station ?

  • Q. What is a Diabolo fee ?

  • Q. Why do some German station names have extra characters in the station name ?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station ?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe ?

  • Q. What ways can a train ticket be issued ? Paper ? e tickets ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train ?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category ?

  • Q. Do the prices quoted on the website include all fees and taxes ?

  • Q. Do I need to do anything to my train ticket before boarding the train ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. How far in advance can I buy my train ticket ?

  • Q. Do I need to purchase a reservation and if I do, how do I book it ?

  • Q. Do you offer e-tickets ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. I'm looking to book a train on your site but I can't find it, why ?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why ? Can the previously quoted price be honored ?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains ?

  • Q. Does your website display all trains operating for the route searched ?

  • Q. Are there discounts on train tickets ?

  • Q. How do I book a train ticket on your site ?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train ?

  • Q. Can I get off the train and get back on later using my train ticket ?

  • Q. How far in advance can I purchase a train ticket ?

  • Q. I have my train ticket. Do I also need to buy a reservation ?

  • Q. Do I need to buy a train ticket for children or infants ?

  • Q. It looks like my train ticket does not include a reservation. How can I add one ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe ?

  • Q. How can I find the cheapest train tickets ?

  • Q. How can I ensure that my traveling party is seated together ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally ?

Browse our FAQs


  • Q. The promo code I have expired. What can I do ?

  • Q. What is the 7:00 pm rule ?

  • Q. Can a reservation date on an overnight train be changed ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. Do you ship to PO and APO boxes ?

  • Q. What are the fees associated with getting a train ticket refunded ?

  • Q. Who should I contact with a question about a special offer ?

  • Q. What if my shipment gets lost ?

  • Q. What happens if my train crosses an international border during the night ?

  • Q. My promo code is not working. What should I do ?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact ?

  • Q. I have a question about my promo code. Who should I contact ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. How much luggage can I take on the train ?

  • Q. Do trains offer facilities for handicapped passengers ?

  • Q. What should I do if my train ticket is lost or stolen ?

  • Q. How can I contact Rail Europe prior to my departure to Europe ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. Can I give or resell my train ticket to someone else ? Or can I travel with someone else’s ticket ?

  • Q. What fees does Rail Europe charge ?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment ?

  • Q. Can I exchange my train ticket after its date of departure ?

  • Q. How do I use a promo code ?

  • Q. Do I need to show my passport to board the train ?

  • Q. How are sleeping compartments kept secure ?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass ?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically ?

  • Q. Will the conductor take my passport ?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund ?

  • Q. How do I use a Rail Europe Gift Card ?

  • Q. If my train crosses a border, will I need to show my passport to the conductor ?

  • Q. How do I have my train ticket endorsed to indicate it was not used ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. How can I track my shipment ?

  • Q. What do I do if no one comes to check my train ticket or rail pass ?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees ?

  • Q. How fast can I receive my travel documents ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. Where do I my send train tickets and/or rail passes for refund ?

  • Q. I want to refund my train ticket. How do I proceed ?

  • Q. Are train tickets exchangeable and refundable ?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking ?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed ?

  • Q. How can I request a brochure from your company ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options ?

  • Q. Where can I see the exchange and refund conditions of my train ticket ?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with ?

  • Q. How do I get a promo code ?

  • Q. Who should I contact with questions about my exchange or refund ?

  • Q. How can I track the status of my refund ?

Browse our FAQs


  • Q. Are all products eligible for Rail Protection Plan™ coverage ?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™ ?

  • Q. What is the Rail Protection Plan™ ?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable ?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™ ?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™ ?

  • Q. How do I request an exchange through the Rail Protection Plan™ ?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™ ?

Browse our FAQs


  • Q. Where can I find more information about European train stations ?

  • Q. Do I need to tip the train staff ?

  • Q. What language is spoken at the train station and on the train ?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip ?

  • Q. What other types of services are available at the station ?

  • Q. How do I connect between train stations in the same city ?

  • Q. If I arrive at the station early, will I be able to board my train ?

  • Q. How can I check to see if food is served on a particular train ?

  • Q. Is there WiFi onboard ?

  • Q. Are there restrooms on the train ?

  • Q. How do I find my train ?

  • Q. Can I bring my pet on board ?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train ?

  • Q. Can I bring food and drinks on board ?

  • Q. Do I need to do anything with my rail pass before boarding the train ?

  • Q. Can I print my train ticket at the station ?

  • Q. Do I need to do anything to my train ticket before boarding the train ?

  • Q. Are there shower facilities on board ?

  • Q. Where can I store my luggage on an overnight train ?

  • Q. Do the train stations offer services to help carry my luggage ?

  • Q. Can I change seats after the train departs ?

  • Q. I just landed in Europe. How do I get to the train station from the airport ?

  • Q. Can I bring my bike on board ?

  • Q. How are sleeping compartments kept secure ?

  • Q. Do you offer maps of European train stations ?

  • Q. Are there facilities on board for disabled travellers ?

  • Q. I missed my train. What should I do ?

  • Q. How much luggage can I take on an overnight train ?

  • Q. Are there smoking and non smoking sections on trains ?

  • Q. What food and drink options are on board ?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call ?

  • Q. Will the train cars be air conditioned/heated ?

  • Q. Is there onboard medical help in case of emergency ?

  • Q. What do I do with my luggage ?

  • Q. How much luggage can I take on the train ?

  • Q. Is there a fee to take luggage on a train ?

  • Q. Can I open the train windows ?

  • Q. Will there be someone to help me find my reserved seat on the train ?

  • Q. How early should I arrive at the train station ?

  • Q. When I board the train, can I sit anywhere I want ?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher ?

  • Q. Once on the train platform, how can I find my car ? Is there a difference between where first and second class carriages are located or how they look on the outside ?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets ?

  • Q. How do I contact you while I’m in Europe ?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do ?

  • Q. Are lockers and luggage storage services available at the train station ?

  • Q. Can I get the address and phone number for the train station ?

Browse our FAQs


  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do ?

  • Q. Do you offer e-tickets ?

  • Q. How do I travel with a print at the station e-ticket ?

  • Q. Why are e tickets not available for certain trips ?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train ?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy ?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station ?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do ?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again ?

  • Q. I misplaced the printout of my print at home e-ticket. What now ?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train ?

  • Q. What should I do if I’m unable to print my e-ticket at the station ?

  • Q. Where can I find my e ticket number or e ticket confirmation code ?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do ?

  • Q. How do I read my RENFE print at home e-ticket ?

Browse our FAQs


  • Q. Can I book group fares online ?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train ?

  • Q. Can I customize my group trip (meals on board, train station transfers) ?

  • Q. Are there luggage handling services at the station for groups ?

  • Q. What is the benefit of buying passes through the group department versus the web ?

  • Q. What constitutes a group ?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. Who should I contact to book travel for a group of 10 or more people ?

Browse our FAQs


  • Q. If I register on your site, will I start receiving spam ?

  • Q. What are the benefits of registering on the Rail Europe site ?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes ?

  • Q. How can I subscribe to or unsubscribe from your e newsletter ?

  • Q. How do I change my login or password ?

  • Q. What credit cards does Rail Europe accept online ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why ?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why ?

  • Q. Where do I find my booking number ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. What does the “Login with Facebook” button do ?

  • Q. Can I still buy train tickets from you once I’m in Europe ?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe ?

  • Q. Can I use more than one credit card to pay for my booking ?

  • Q. What information does Rail Europe retain from my Facebook account ?

  • Q. How do I create a Rail Europe account ?

  • Q. Can I book a rail pass and a seat reservation at the same time ?

  • Q. My credit card has been declined. What should I do next ?

Browse our FAQs


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.