Rail Europe

Last Updated: 5 November 2026

1. About Us

The Omio Group operates multimodal travel booking platforms under several brands, including Omio and Rail Europe. On these platforms, You can search for, compare and book a wide range of travel services, such as train and bus tickets, and rail passes, amongst other. Different Omio Group Entities (as defined below), which form part of the Omio group of companies (the “Omio Group”), provide different services on these platforms, as described in these Terms and Conditions of Use (“T&Cs”).

The Omio and Rail Europe brands belong to Omio Group, which provides its services with or through its various entities: Omio Corp., Omio Travel GmbH, Omio Services GmbH, Omio Voyages SASU, Omio Travel UK Ltd, Omio Travel Brazil Ltda. (together “Omio”) and Rail Europe SAS (“Rail Europe”), each of them, an “Omio Group Entity”.

For more information on the Omio Group Entities, please see Section 11.2 and our Imprint.

Rail Europe and Omio jointly operate an internet-based platform and mobile apps in various languages (“Platform”). The Platform operates as a single, seamless booking experience under the Rail Europe brand. Depending on the travel service You book and the inventory available, the relevant parts of the Platform may be hosted and operated by Rail Europe or by Omio.

Our services include, amongst others, the identification, comparison and intermediation of travel services with a direct booking option for most of our offerings, customer service in various languages, and the ability to pay in multiple currencies (the “Services”). “You” are the individual or entity accessing or using Services. Additionally, You can choose to be redirected to one of our Affiliate’s Sites, where You can book accommodation or car rental services, among others. Affiliate Sites are third-party websites whose products we promote in exchange for a fee such as accommodation services.

Omio and Rail Europe are independent companies. We do not provide our own travel services, nor do we operate our own tours; we do not own any of the third-party providers (carriers or other service providers), nor are we under the economic control of any of these third-party providers.

In these T&Cs, "we", "us" and "our" refer to Rail Europe and Omio together where a provision applies to both. "You" means the individual or entity accessing or using the Platform.

2. Terms and Conditions of Use

Together with our Privacy Policy, these T&Cs govern Your use of the Platform and the Services, and form the basis for the usage agreement between You and Rail Europe or Omio, as applicable.

Additionally, a legal relationship between You, the customer, and the relevant Omio Group Entity arises where we offer the Services against payment. Depending on the travel service You book, Your contractual party will be one of the Omio Group Entities listed in Section 11.2. In all cases, that Omio Group Entity acts as the contractual party solely in respect of the intermediation services related to Your booking. It does not act as the provider of the underlying travel services, which are provided directly by the respective travel service provider.

The relevant Omio Group Entity entering into a contract with You is as follows;

Rail passes and certain train tickets: for rail passes (other than the Japan Rail Pass) (“Rail Passes”) and for certain train tickets, Rail Europe SAS;
SNCF tickets: for tickets from SNCF (including Ouigo France and Ouigo España), either Rail Europe SAS or Omio Voyages SASU;
Travel services in Brazil: for tickets from travel service providers located in Brazil, Omio Travel Brazil Ltda.;
All other travel services: for all other travel services, including other train and bus, Omio Corp.

For each booking, “we”, “us” and “our” refer to the Omio Group Entity acting as Your contractual party. Where that entity is Omio Voyages SASU or Omio Travel Brazil Ltda., references to “Omio” refer to that entity.

Such individual agreements between You and the relevant Omio Group Entity listed above, for example as part of a booking, will take precedence. Deviating or opposing general business terms and conditions invoked by You are not applicable.

These T&Cs apply exclusively to the Services available on the Platform. In addition, and separate to these, the terms and conditions of each third-party provider will apply to any tickets and services offered by said providers (e.g. transport, accommodation or holidays). Furthermore, additional terms and conditions may apply to the third-party booking platforms to which You are forwarded. Omio and Rail Europe have no influence over conditions supplied by third-party providers.

Omio and Rail Europe provide the Services through or with the help of some of their affiliated entities within the Omio Group (Omio Travel GmbH, Omio Voyages SASU, Omio Services GmbH, Omio Travel Brazil Ltda., Omio Travel UK Ltd, Rail Europe India Private Ltd.). For the purposes of bookings, and for these T&Cs, these subsidiaries are included in the terms "Omio", "Rail Europe" and "we", as applicable.

By making a booking with Omio or Rail Europe, You represent and warrant that You are not subject to any sanctions or restrictions imposed by any national or international authority that would prohibit You from using the Services.

We reserve the right, at our sole discretion, to refuse access to the Services or decline making of any bookings or purchasing other products to any customer, at any time and for any reason, including but not limited to cases where a user:

is identified as posing a high risk of fraud,
is subject to applicable sanctions or watchlists,
presents legal, financial, or operational risk, or,
engages in abusive, threatening, or harassing behavior toward Omio Group Entities employees, contractors, or representatives, whether through our Help Center or on any other platform, or
attempts to circumvent or manipulate the functionality or integrity of the Services.

This right may be exercised without prior notice and without obligation to disclose the underlying reasons.

3. Our Services

Our Services are designed to make it easier for You to plan Your trip by equipping You with the information You need and providing a clear comparison of the travel options presented.

The actual travel services (e.g. transport from A to B) do not form part of Our Services, but rather form part of a separate contract concluded between You and the respective third party.

Omio and Rail Europe each act as an agent for the purposes of offering a booking service to You, as the user of our Platform. We are therefore not responsible for the travel service provided by the third party, nor the manner in which this travel service is provided.

Our Services include:

3.1 Search engine + comparison platform for travel services

Based on Your search input, We provide You with a clear overview of various travel options using different methods of transport (e.g. train, bus, rail passes or rental car). As we rely on the information made available by third parties, booking platforms and information platforms, we cannot guarantee the accuracy or completeness of the results. You can compare the travel options by price, travel duration and other aspects.

You can search for travel products on our Platform for up to 10 passengers.

3.2 Booking via external third-party providers

Our results page includes direct links to the booking pages of the respective third-party providers. Clicking on a link will redirect You to the third-party provider's booking page, where You can purchase the corresponding service and make a reservation, subject to the terms and conditions of the relevant third-party provider.

A contract for travel services will be concluded only between You and the respective third party provider. For this reason, only the conditions of the relevant third-party provider will apply to the travel services booked in this manner (bookings and reservations). Payment is made via the payment system provided on the third-party website. Any changes or cancellations must be made directly with the relevant third party.

We receive a commission from the third-party provider for acting as an agent for the purposes of offering a booking service. Additional fees imposed by the respective third-party providers may also apply.

3.3 Direct booking on our Platform

For selected third-party providers and connections, we sell the tickets or the passes in the name and on behalf of the third-party providers on our Platform, as a commercial agent of the third-party provider. In these instances, we offer secure online booking options directly on our Platform, and You will not be redirected to the booking page of the respective third-party provider.

SNCF travel services (including Ouigo France and Ouigo España) are intermediated by Omio Voyages SASU or by Rail Europe SAS. Bus journeys in Brazil are exclusively intermediated by Omio Travel Brazil Ltda. Rail Passes (except Japan Rail Pass) are exclusively intermediated by Rail Europe SAS.

When You book a ticket through our Platform, we collect the necessary data (such as the traveller's name, email address, and payment information), in accordance with our Privacy Policy. Acting as commercial agent of the travel service provider, we then submit the booking to the relevant travel service provider. The tickets are sold on behalf of, and on account of, the respective third-party provider.

Tickets for certain travel services cannot be issued immediately due to the transport service provider’s manual processes. In some cases, it may take up to 24-48 hours for your tickets to be issued.

You will receive the booking confirmation by email once tickets are issued, along with the travel documents and our invoice. We act solely as an intermediary on behalf of the relevant transport service provider.

By clicking on the “Pay Now” button on our booking page, you enter into a binding contractual relationship with Omio or Rail Europe, depending on the travel service purchased (refer to Section 2 above) under these Terms and Conditions, as well as with the relevant travel service provider under their respective terms. If a fare or ticket type is designated as non-refundable, this applies immediately upon submission of the booking order. Such tickets cannot be refunded, cancelled, or modified, unless allowed by the transport service provider’s terms, even if the booking has not yet been confirmed.

Travel documents are usually printable tickets issued by the relevant service provider, and are typically sent as a PDF file, or in other common electronic formats, such as mobile tickets with QR codes. In individual cases, and for certain connections or for certain travel service providers (e.g. Japan Rail), You may receive a booking code or ticket voucher in place of printable tickets. These must be redeemed at the ticket office, or a ticket vending machine, at the given departure point before departure. It is Your responsibility to ensure that You redeem your travel voucher for a physical ticket in time for departure. A travel voucher is not a travel ticket and does not permit travel. Only the physical ticket is valid for travel, and must be presented during the journey.

For Rail Pass bookings, please refer to Section 3.5.

Once received, we recommend You review the travel documents immediately. Any errors or incorrect information must be immediately communicated to Us to allow for timely correction of the documents. You can contact our customer service via our Help Center.

As set out under these Terms and Conditions, and as agreed to at the time of booking, we may charge a service fee for the Services provided to You on the Platform. We also receive a commission from the respective third-party provider. Additional fees imposed by the respective third-party providers may also apply.

The direct booking of transport and travel services on Platform can only be carried out using the payment methods available on the Platform with the following reservations:

Where one of Omio Corp.’s subsidiaries is the intermediary of your booking, as described under Section 2:

For travel services booked in Brazil by Brazilian customers (as determined by IP geolocation), payments in Brazilian Reais (BRL) made with credit and debit cards issued in Brazil, as well as payment made via PIX, are collected by Omio Travel Brazil Ltda, located at Avenida Paulista, nº 1.765, 7º andar, conjunto 72, CV: 10847, Bela Vista, São Paulo – SP, 01311-930, Brasil (CNPJ 58.454.647/0001-73)
For payments made in GBP using credit or debit cards issued in the United Kingdom, we collect payments through Omio Travel UK Ltd, located at 1st Floor West, Davidson House, Forbury Square, Reading, Berkshire, RG1 3EU, United Kingdom (VAT ID: 324 6426 13)
For payments made in US Dollars by using credit or debit cards issued in the United States, we collect payment through Omio Corp., (registered in Delaware, USA with business address at Warschauer Platz 12, 10245, Berlin, VAT ID DE293909271)
All other types of payments will be processed by Omio Services GmbH (Warschauer Platz 12, 10245 Berlin, VAT ID DE349107232)

Where Rail Europe SAS is the intermediary of your booking, your payments will be processed by Rail Europe SAS (52 rue de la Victoire, 75009 Paris, VAT ID FR164017149).

We are authorised to collect payments on behalf of each of the relevant third-party providers on the basis of the underlying agreements we have with such third-party travel service providers. By making successful payment to Us, You have fulfilled Your payment obligations towards the travel service provider with discharging effect.

We may offer various different currencies in which You may book a transport service on the Platform. The selection of available currencies may vary and is subject to change without notice. We reserve the right to add, remove, or restrict currencies at Our sole discretion.

When paying for a booking by credit card, You expressly consent to the collection of the fee for the applicable travel service, including the specified service fee, from that credit card by our fulfilment partner or payment service provider. Should You choose to pay via PayPal or online transfer (if possible), You will authorise the payment Yourself.

Should You wish to cancel the transport or travel service and withdraw from the contract, the terms and conditions of the travel provider with regards to cancellation will apply. We will handle Your cancellation request and forward it to the relevant carrier. Where the ticket conditions allow, it may be possible to cancel directly with the carrier.

We assume no liability for the availability of the trip at the time of booking or for the fulfilment of the booked trip by a third-party provider. We do not sell package holidays.

3.4 Ranking Transparency

We offer a comparison and booking service for various transport modes. Search results are generated based on the route You enter into our search engine on our Platform. You can sort the results by price, length of journey, departure/ arrival time, amongst other parameters, by using the filter option. We reserve the right to change the parameters by which we sort search results on our Platform, in order to further improve our user experience. Results labelled as “Recommended” are sponsored and constitute paid placements.

3.5 Rail Passes

3.5.1 What is a Rail Pass?

Rail Passes allow travel on national rail networks in one or more European countries, or even in dozens of European countries (under the Eurail Global Pass, for example), depending on the countries covered by the pass.

A Rail Pass is a non-transferable ticket. When tickets are inspected on trains, the traveller to whom the ticket was issued must present a current valid photo identification (either an identification card or a passport).

Some Rail Passes are only available to specific residents. Some trains may pass through countries not covered by a Rail Pass, requiring an additional train ticket. It is strongly advised to verify Your itinerary in advance.

3.5.2 Activation and Use of Your Rail Pass

Rail Passes must be activated within the timeframe indicated at purchase. To activate your Rail Pass, present it along with your passport to rail company agents at the departure station. Only these agents are authorized to activate passes. At activation, the first and last day of validity will be set, and the pass holder must sign the pass.

Moreover, if there is reason to believe that a Rail Pass has been modified, falsified or used by a person other than its rightful holder, or used beyond its period of validity, rail company conductors are authorised to confiscate the pass and require payment of a full price ticket as well as the payment of a fine for the journey in progress.

A passport must be shown to rail company agents when requested. In most cases, a Rail Pass is valid from midnight to midnight for the period indicated on the pass. The pass cannot be used on hotel trains, private trains or special trains unless otherwise indicated.

3.5.3 Reserving seats

A Rail Pass does not guarantee a reserved seat. Seat reservations are optional on some trains but required on high-speed trains (TGV, AVE, Eurostar, Le Frecce, etc.), international trains (for example Lyria), night trains (for example Thello, City Night Line) and scenic trains (Glacier Express, GoldenPass, Bernina Express, Wilhelm Tell Express and Chocolate Train etc.). The ICE (Intercity Express) requires a reservation on all Sprinter trains. Additional reservations are necessary on SJ High Speed trains in Scandinavia and on most trains in Spain (Renfe).

Some trains require payment of a surcharge that includes a mandatory seat reservation. On some trains, the number of seats available to pass holders may be limited. You are thus strongly advised to make reservations in advance. If all reservations allocated to pass holders are already booked on the train that you wish to take, you must choose another train that still has seat reservations available. The cost of seat reservations varies depending on the type of train and the country.

3.5.4 Applicable Rules

All modes of transportation covered by a Rail Pass used across multiple countries are subject to the Uniform Rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV). National passes or single-country passes are subject to the rules and regulations of their respective country.

More information can be found on Our Platform: HERE

3.6 Provision of travel insurance and other protection policies

3.6.1 Omio Cancellation & Comprehensive Protection policies

Where one of Omio Corp.’s subsidiaries is the intermediary of your booking, as described under Section 2, Omio arranges travel insurance in several languages and countries through Cover Genius. When offering travel insurance, Omio acts as an Ancillary Insurance Intermediary as defined by the European Insurance Distribution Directive. Below, You will find details of Your insurer, based on Your country of residence.

European Union: Insurance policies purchased by residents of the European Union are provided by Cover Genius Europe B.V., and underwritten by Collinson Insurance Europe Limited, regulated and authorised by the Malta Financial Services Authority to carry on insurance business under the Insurance Business Act, CAP 403 of the Maltese Laws. Collinson Insurance Limited is registered in Malta under registration number C89977, and has a registered office at Third Floor, Development House, St. Anne Street, Floriana, FRN 9010, Malta. Cover Genius Europe B.V. is registered at the Dutch Chamber of Commerce under number 73237426 and licensed as an insurance intermediary and authorised agent at the Dutch Authority for the Financial Markets under licence number 12046177. XCover.com is a trading name of Cover Genius Europe B.V. Omio acts as an Ancillary Insurance Intermediary as defined by the European Insurance Distribution Directive.

United Kingdom: Insurance policies purchased by residents of the United Kingdom are provided by Cover Genius Ltd trading as XCover.com and underwritten by Collinson Insurance (a trading name of Astrenska Insurance Limited) who is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (ref. number 202846). Omio Travel (UK) Ltd is an Appointed Representative of Cover Genius Ltd, a firm authorised and regulated by the Financial Conduct Authority (Firm Reference No. 750711), with registered office at C/O Corporation Service Company (Uk) Limited 5 Churchill Place, 10th Floor, London, United Kingdom, E14 5HU and registered under company number 09408621.

US: Insurance policies offered to residents of the United States are sold by Cover Genius Insurance Services, LLC, a Delaware limited liability company, 11 West 42nd Street, 30th Floor, New York, NY 10036 via their XCover platform. California insurance producer licence number 6000406; NPN: 19173442. Insurance coverages offered and sold to U.S. residents are underwritten by Zurich American Insurance Company, a New York domiciled company with its principal place of business at 1299 Zurich Way, Schaumburg, IL 60196 (NAIC #16535), and are subject to the terms, limitations and exclusions in the plan. Purchasing an insurance policy is not necessary in order to purchase any other product on the Platform. Omio may only provide general information about the insurance provided by Cover Genius, such as a description of coverage and price. Omio may not answer technical questions about the terms and conditions of the insurance, or evaluate the adequacy of any insurance policy provided by Cover Genius Insurance Services, LLC. For questions about Your policy or about the policies on offer, please reach out to Cover Genius here.

Australia and New Zealand: insurance policies purchased by residents of Australia and New Zealand are sold by Cover Genius Pty. Ltd., AFSL 490058, ABN 43 159 983 598.

If You have a complaint, please contact Cover Genius first. The complaints policy, and the details to reach a local complaints institute, can be found in the policy documentation You received while taking out Your insurance.

3.6.1.1 Cancel for Any Reason

Where one of Omio Corp.’s subsidiaries is the intermediary of your booking, as described under Section 2, and you add on ‘Cancel for Any Reason’ protection, this service is provided by GOLAO SAS (51 rue Lepic, 75018 Paris, France, registered under registration number 843 042 433). The full terms and conditions which apply, and guide to make a claim, can be found here. Cancel for Any Reason is a cancellation insurance contract, and not a travel insurance policy. It takes effect on the day you purchase the plan, and expires 3 hours before the date of your trip. Cancel for Any Reason allows you to cancel your trip and receive a refund of 90% of your ticket price up to 3 hours before departure. It does not cover cancellations by Omio or the travel operator.

3.6.2 Rail Europe Cancellation & Comprehensive Protection policies

Where Rail Europe SAS is the intermediary of your booking, Rail Europe may offer Rail Protection Plans (RPP) to upgrade your Non-Flexible and Semi-Flexible tickets to fully refundable tickets ("Eligible Tickets "). These RPP are optional and are acquired by payment of a flat fee proportionate to the total amount of all Eligible Tickets, which will not be refundable.

The two protection plans offered are:

'Refund for Listed Reasons' which are Rail Europe's contractual guarantees implemented by our subcontractor Protect Group.
'Refund for Any Reason (CFAR)' Protection which is a product offered by our partner Koala.

The specific conditions that apply to the 'Refund for Listed Reasons' are described HERE. These conditions detail the reasons covered by the guarantee that prevent you from using your Ticket(s), as well as the evidence required. It takes effect on the day you purchase the plan (the day of your Order) and expires 60 days after the date of your trip. 100% of the price of your Eligible Ticket will be refunded if the protection plan is used.

To make a claim you should fill in the form accessible HERE.

The specific conditions that apply to the 'Refund for Any Reason' are described HERE. It takes effect on the day you purchase the plan (the day of your Order) and expires 3 hours before the date of your trip. 90% of the price of your Eligible Ticket will be refunded if the protection plan is used.

To make your claim, contact claim@hikoala.co.

Rail Europe advises you to print these specific conditions out if you choose to add a Rail Protection Product to your order. If your Booking contains a mix of Eligible Tickets and flexible tickets, the Rail Protection Plan will not apply to the flexible tickets. Should you cancel your entire Booking in such case, you will have to request a refund of your flexible ticket(s) through our Help Center. If your Booking is cancelled or postponed by the operator, this case will not be covered by the RPP and you should contact Our Customer Service team directly.

For any additional details on these products you can read THIS.

3.7 Registration

When You book on the Platform, You can create an account with Us, or check out as a guest without an account. Your account is hosted and managed by Omio on behalf of the Omio Group. You can access Your individual profile by entering Your email and selected password, or via any third-party login offered on the Platform (such as Apple or Google login).

Only legal adults and natural persons of full legal capacity may register for an account. You must provide all required information in a complete and correct manner and, when necessary, provide updates. Registration is non-transferable.

Once registered, Your account will be active for an indefinite period of time. Both You and We are entitled to terminate the account at any time by providing two days' notice. The right to termination without notice for good cause remains unaffected.

Your account gives You access to Your bookings made with Omio and with Rail Europe on the Platform. Your account data and booking data are processed by the relevant Omio Group Entities as described in our Privacy Policy.

3.8 Payments & Fees

You will be presented with a breakdown of the costs and fees that comprise the amount due for each booking, including fees charged by the provider. You agree to pay, or authorise, the payment for all such fees, together with any additional fees or costs as may be incurred by Your credit card or payment service provider, if any. Your payment may only be made via the acceptable payment system(s) specified on the reservation booking page, whether on the Platform (for Direct Bookings), or on the third party provider’s website (for External Bookings).

3.9 Service Fees, Booking Rate

When booking directly on our Platform, or when purchasing Our products, we may charge a service fee to run the Platform and provide the Services, as set out in these T&Cs.

These service fees help us improve our Platform to ensure the best quality experience for our customers. Service fees may vary, as they are calculated for each individual booking or Our product. Please note that Our service fees are non-refundable. This is because Our service fees are charged for the intermediation services provided by Omio or Rail Europe, which are fulfilled when the booking has been confirmed to You.

Our service fees are charged for the provision of the Services and Our products made available to You via the Platform and are deemed fulfilled once those services or products have been made accessible or delivered in accordance with these T&Cs.

In addition, We may charge a booking rate for the search, comparison, combination and booking service we offer via the Platform. The booking rate relates to Our costs to maintain and develop all the various travel services we offer (various travel modes, countries, travel operators, etc.) and to process the bookings with our travel partners. If You booked a refundable fare, the booking rate will be refunded.

You may be charged both when booking a trip on the Platform. We will inform You before purchase which service fees and/or booking rates apply so You can accept them before paying.

We endeavour to display the applicable service fees and / or booking rate at the earliest possible opportunity. You can access more information on service fees in our FAQ.

When using a foreign currency, foreign transaction fees may also apply.

Taxes or charges required by certain governments (such as tourist taxes, visa fees or tourist cards) are not included in the price and are payable by You.

3.10 Changes or cancellations

Depending on the third-party provider and fare type, You may be able to either cancel and receive a refund for Your ticket or change Your ticket online, via our Help Center, or directly with the third-party provider. We will generally inform You of the main conditions during the booking flow, but we strongly advise You to read and understand the third-party provider’s terms and conditions before completing Your booking.

You may need to pay for any difference in cost for Your new ticket, and any applicable fees determined by the third-party providers.

Subject to the terms and conditions of the corresponding third-party provider, changes or cancellations submitted to our Customer Service Team can only be guaranteed if Your request is submitted more than 1 hour in advance of the departure time for train and bus tickets.

The availability of any add-on service, including, without limitation, adding on additional baggage, pets, musical instruments, sports equipment, bicycles, or additional passengers, including children or infants who do not require a seat, is subject to the availability of the third-party provider. We accept no liability for changes which cannot be completed due to (a) the terms and conditions of the third party provider, or (b) the lack of response, or processing of Your change or cancellation, by the third party provider.

We will not change, cancel, replace or refund tickets obtained through fraudulent means, counterfeit tickets, or tickets which were not purchased through the Platform.

In any case, no exchanges or refunds will be issued in the event of theft, loss, or damage.

3.11 Card Processing Fees

As stated by the applicable laws, should You pay with a corporate card or a tripartite system, (American Express or Diners), additional fees will apply. These fees are non-refundable. Please note that Our systems automatically detect the payment method which is actually used by You and the corresponding additional fees are charged, if any.

We may block any order that we reasonably believe to be fraudulent or that does not offer the necessary security guarantees. If this happens, please contact us via the Help Center.

3.12 Limitations

We make our Platform and its respective functions available to users; there is no entitlement to the provision of specific functions. We have the right to make changes to the content or functionality at any time (for example: through patches, updates or modifications). We do not guarantee the permanent availability of our Platform. More specifically, technical problems that are outside of our control may lead to downtime. Platform maintenance may affect availability and will be carried out, when possible, with due care to prevent disruption. Proprietary rights and all other rights relating to this Platform belong to the Omio Group.

3.13 Duties and Obligations of the User, Advice

You as the user are responsible for ensuring that You comply with all formalities of travel (passport and visa requirements, entry requirements, customs and currency regulations, vaccination requirements and other health ordinances). To ensure that Your journey runs smoothly, You must take note of any instructions and advice provided by transport providers and/ or forwarded by Us.

3.14 Liability

We endeavour to always display accurate and current information to the fullest extent possible. However, we rely on information conveyed to us by third-party providers, and are therefore unable to fully verify the accuracy or currency of the information that we gather and display. We make no representations or warranties, nor can we offer our users any guarantee as to the accuracy or completeness of the travel information. The same applies to all other information presented on our Platform that is or has been made available to us by third-party providers.

We do not participate in the presentation or description of travel services on the websites of third-party providers. We are therefore not liable for the content of third-party offers or for any contracts concluded with third-party providers.

We emphasize that we act solely as an intermediary and not as a transport provider. Upon completion of the booking and issuance of the travel ticket, all obligations related to the transport service - including but not limited to accuracy of ticket details, route management, schedule changes, cancellations, luggage handling, and safety - rest exclusively with the third-party carrier. When acting as an agent for the purposes of offering a booking service for third-party offers, we bear no responsibility for the availability of services or travel connections at the time of booking, or for the actual delivery and satisfactory performance of services booked with third-party providers. Neither We, nor our subsidiaries, make any representations or warranties with respect to the information, products, services or software provided on or contained within our Platform, in particular with regard to the suitability for a specific purpose – unless this has been expressly and individually agreed to with our users. Any warranty claims, or claims for damages, are to be brought directly against the relevant third-party provider.

We shall not be held liable for any damages or issues arising from the provision of the transportation service, in accordance with applicable law. In the event of service failure, We may support You in liaising with the transport provider but do not assume legal responsibility for service execution.

While we strive to ensure the faultless and uninterrupted technical operation of our service, we assume no liability for any disturbance or interference in the network which has not been caused by us. This applies in particular to the uninterrupted and prompt accessibility of our service, technical delays or failures, and any damages resulting therefrom.

We don’t accept any liability or responsibility for any services booked through our Affiliates’ Sites. Our Platform contains links to other sites that we do not operate or control and for which are not responsible. We do not endorse the content of these websites, nor do we take any responsibility for the lawfulness or functionality of such content. We accept no liability for any loss or damage that may be caused by the use of such sites. We recommend that You carefully read the Terms of Use for each of these websites.

Our own liability in accordance with Section 3.15 below remains unaffected.

3.15 Limitation of Liability

Where German law applies to Your contractual relationship with Us, Our liability and that of our employees, legal representatives or agents shall be limited to wilful intent and gross negligence. This limitation does not apply to injuries to life, limb or health, to breaches of warranty, to claims under the German Product Liability Act or to material breach of contract, i.e. obligations which are essential to the proper performance of the contract or fulfilment of the contract purpose, or on the observance of which the contractual partner may regularly rely.

In the case of breach of material contractual obligations through minor or simple negligence, we are only liable for typical and foreseeable damages.

Where another law governs Your contractual relationship with Us, our liability is limited to the fullest extent permitted by that law. In all cases, nothing in these T&Cs excludes or limits any liability that cannot be excluded or limited under applicable law.

3.16 Feedback

To the extent You furnish us with any suggestions, recommendations, or other feedback relating to the Platform or any other Omio Group products or services ("Feedback"), You hereby assign to the Omio Group Entity concerned all rights, including all intellectual property rights, title, and interest in and to such Feedback. We reserve the right to use the Feedback, and any ideas, know-how, concepts, techniques, or other intellectual property associated with it, without attribution, compensation, or limitation, for any purpose. We have no obligation to implement or otherwise act upon any Feedback.

4. Your Rights

4.1 Right to withdraw

For EU and UK residents:

Under Article 16(l) of Directive 2011/83/EU on Consumer Rights, and/ or Section 28(1)(h) of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the right of withdrawal does not apply to contracts for the provision of travel services, where the contract provides for a specific date/ period of performance (i.e, the travel ticket is for a certain date). The terms and conditions of the travel provider with regards to cancellation will instead apply.

4.2 Rail passenger rights:

For EU residents: The Regulation (EU) 2021/782 of the European Parliament and of the Council of 29 April 2021 on rail passengers’ rights and obligations is applicable to Omio and Rail Europe as intermediaries of train ticket and rail pass sales. You can find a summary of Your rights and obligations in all EU official languages here, and You can also contact our Customer Service teams via the Help Center for any questions in relation to Your rights as a rail passenger.

For UK residents: The Rail Passengers’ Rights and Obligations (Amendment) (EU Exit) Regulations 2018 apply to Omio in its capacity as an intermediary for train ticket sales within the United Kingdom. You can find a summary of Your rights and obligations as a rail passenger on the Office of Rail and Road (ORR) website. You can also contact our Customer Service teams via the Help Center for any questions in relation to Your rights as a rail passenger.

4.3 Linked Travel Arrangements and Travel Package

The Services do not include the sale, organisation or arrangement of any travel packages or linked travel arrangements, as defined in the EU’s Directive (EU) 2015/2302 or the UK's Package Travel and Linked Travel Arrangements Regulations 2018 (together, the ‘Travel Package and Linked Travel Arrangements Regulations”).

Additionally, our Platform may contain links or redirections to third parties’ independent websites or third party white label platforms which offer other travel services. If You choose to book additional travel services from these third-party providers via links or redirections from our booking confirmation, those travel services will not constitute a travel package nor linked travel arrangements. Therefore, You will not benefit from the rights applying under the Travel Package and Linked Travel Arrangements Regulations, and We will not be responsible for the proper performance of those travel services. In case of problems, We invite You to contact the relevant third-party provider.

You can access the Directive (EU) 2015/2302 here for more details.

Please note that this Section 4 does not encompass all of Your rights as an user of the Platform or customer of a travel service booked through Omio or Rail Europe on the Platform. You are entitled to additional rights under both EU and other relevant national consumer laws.

5. Data Protection

Our Privacy Policy outlines the way in which Rail Europe and Omio handle Your data when You use the Platform, create an account or make a Booking, and explains how You can exercise Your rights. By using Our Platform, You consent to the use of Your information in accordance with our Privacy Policy.

6. Changes to our Terms and Conditions of Use

The Platform and the Services are constantly evolving and expanding. We therefore reserve the right to modify these T&Cs at any time, for example to reflect market changes, legal requirements or business needs. By making a Booking, You accept the T&Cs as they are at the time of booking, and those T&Cs will always apply to that Booking. If You do not wish to be bound by these T&Cs, You should discontinue using the Platform or the Services. These T&Cs are accessible through a link on every page of the Platform; we recommend that You save or print a copy for Your records.

7. Intellectual Property

All intellectual property rights related to the Platform as well as those related to the Services, are exclusively owned by the Omio Group and /or partners who have authorized their use and commercialization by Us. The use of such rights by You is strictly prohibited, except as expressly authorized in these T&C.

These rights include, but are not limited to, all rights related to domain names, trademarks, software, layout, graphic materials, design, databases, technology, functionalities, and other protected assets (whether or not registered) related to the Platform.

These T&Cs grant You a temporary, non-exclusive license to the intellectual property rights necessary for using the Platform, for as long as Your registration is active.

During the term of the license, You are prohibited from sharing your access to the Platform or sublicensing it to third parties.

The Platform is licensed to You as-is. Customizations by You are not authorized.

The use of any automated system, tool, or software to access, extract, or collect data from the Platform, including through scraping or direct API access, is strictly prohibited without Rail Europe or Omio’s prior written consent. Inserting hyperlinks to any part of the Platform is also prohibited without our prior written consent. Any unauthorised use of all or part of the Platform may lead to appropriate action, including infringement proceedings.

8. Accessibility

We are committed to ensuring that the Platform is accessible to all its users, in accordance with the applicable requirements of Directive (EU) 2019/882 on the accessibility requirements for products and services. To the extent possible, all new features will be designed with accessibility requirements in mind.

9. Contact Information / Notifications

If You have any complaints, or believe that any of our Platform content violates the rights of third parties, please inform us:

Omio Corp.

Warschauer Platz 12

10245 Berlin

Germany

Rail Europe SAS

52 rue de la Victoire

75009 Paris

France

If You are unsure which Omio Group Entity the content relates to, You may contact either company, and Your notice will be forwarded to the relevant Omio Group Entity.

For more information on Omio and Rail Europe, please visit our Imprint.

Help us improve our service. We welcome Your feedback, negative or positive, as well as any improvement suggestions. Leave comments, rate our service or simply write to us via our Help Center.

By submitting Your feedback, You consent to our use and sharing of such free of charge and anonymously for our own commercial purposes. This will of course be carried out in accordance with our Privacy Policy.

10. Dispute Resolution

In all cases, complaints relating to the Platform or the Services should be submitted to our Help Center before seeking to resolve them by any other means.

In accordance with Section 36 of the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG), we hereby inform You that Omio is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.

Different rules apply to residents of France (see Section 12.4).

11. Miscellaneous

11.1 Governing Law

Your contractual relationship with Rail Europe is governed by French law, unless a different jurisdiction is applicable as per law. Any dispute about its interpretation or performance falls under the jurisdiction of the French courts. In accordance with consumer protection law, You may also bring proceedings before the courts of Your place of residence, and You keep the protection of the mandatory consumer laws of Your country of residence.

Your contractual relationship with Omio is governed by German law, unless a different jurisdiction is applicable as per law. Claims arising from consumer protection standards can be asserted by You in accordance with German law or the law of the EU Member State in which You reside. The provisions of the United Nations Convention on Contracts for the International Sale of Goods dated 11 April 1980 shall not apply. The exclusive place of jurisdiction is Berlin, Germany, provided the user is a merchant or a legal person under public law. Omio is headquartered in Berlin, Germany. Berlin will also serve as the place of jurisdiction if the user has no general place of jurisdiction within Germany. Any additional mandatory places of jurisdiction for users classified as consumers, at their respective home or place of residence, remain unaffected.

11.2 Omio Group Entities

Omio Corp. is registered in the Commercial Register of Delaware, USA under No. 4973690, with an address at Warschauer Platz 12, 10245 Berlin

Omio Travel GmbH, AG Berlin Charlottenburg HRB 138345, with registered address at Warschauer Platz 12, 10245 Berlin, Germany

Omio Services GmbH, AG Charlottenburg, HRB 233698 B, with registered address at Warschauer Platz 12, 10245 Berlin, Germany

Omio Voyages SASU, R.C.S Versailles 810 351 437, with registered address in 27 rue Paul Bert, 78800 Houilles, France; Atout France Registration IM075150024, and, with financial guarantee from: APST, 15 avenue Carnot, 75017 Paris, France). Professional Civil Liability details are the following: i) Insurance broker: Cabinet FACT SarL, 14 place du Chapître, 51100 Reims, France; ii) Insurance company: Allianz IARD, 87 rue de Richelieu, 75002 Paris, France.

Omio Travel UK Ltd., Registrar of Companies for England and Wales: no. 11348179, with a registered address at 1st Floor West, Davidson House, Forbury Square, Reading, Berkshire, RG1 3EU, United Kingdom

Omio Travel Brazil Ltda., a limited liability company, incorporated under the laws of Brazil, CNPJ 58.454.647/0001-73, with a registered address at Avenida Paulista, nº 1.765, 7º andar, conjunto 72, CV: 10847, Bela Vista, São Paulo – SP, 01311-930, Brasil

Omio Corp. is licenced as a Seller of Travel in the following States of the United States of America;

Florida: licence number ST42486

Washington: licence number 604554260

California: licence number 2148200-70

Rail Europe SAS, R.C.S. Paris 401 714 993, with a registered address at 52 rue de la Victoire, 75009 Paris, France; Atout France Registration IM075160030 , and with financial guarantee from: Groupama Assurance-crédit & Caution 3 Place Marcel Paul - 92000 Nanterre . Professional Civil Liability details are the following: i) Insurance broker: MARSH, Tour Ariane La Défense, 5 place de la pyramide, 92800 Puteaux; ii) Insurer: HELVETIA COMPAGNIE SUISSE D'ASSURANCES 25 quai Lamandé – 76600 LE HAVRE .

Rail Europe India Private Ltd., with CIN U63040MH2008PTC180712 and registered address at Kamla Executive Park, CTS No. 173, Near Vazir Glass, J.B. Nagar, Off Andheri Kurla Road, Andheri East, Mumbai City, Mumbai, Maharashtra, India – 400059.

11.3 Other Provisions

If we do not enforce any provision of these T&Cs at a given time, this does not waive our right to enforce it later. If any provision of these T&Cs is held invalid, the remaining provisions remain in force, unless the invalid provision is essential. If a force majeure event prevents the performance of a service, including an interruption of telecommunications or a carrier strike, the affected obligations are suspended for the duration of the event.

12. Annexes for residents of USA, Canada, Brazil and France:

The below variations to the Terms and Conditions apply to You if You are a resident of the below countries:

12.1. If You are a resident of USA:

12.1.1. Consumer Rights and Refund Policy

Refunds and cancellations are subject to the terms of the specific travel provider. We ensure transparency during the booking process and encourage You to review provider policies before making a booking or purchasing any travel services.

12.1.2. Limitation of Liability

We provide the Platform “as is” and disclaim all warranties. We are not liable for indirect, incidental, or consequential damages, including service disruptions caused by third-party travel providers. Where limitations are restricted by law, Our liability is limited to the extent permitted.

12.1.3. Governing Law

The contractual relationship between You and the relevant Omio Group Entity (depending on the travel service booked) will be governed by the law of the state of Delaware, unless a different jurisdiction is applicable as per law.

12.1.4. Accessibility

We are committed to ADA compliance. If You have any complaints related to accessibility, or if You require these terms in an accessible format, please submit a request via our Help Center.

12.1.5. Class Action Waiver

To the fullest extent permitted by applicable law, You agree that any claims or disputes arising out of Your use of the Services or these Terms and Conditions will be resolved on an individual basis, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. You expressly waive any right to bring or participate in a class action or to seek relief on a group basis.

If any part of this section is found to be unenforceable with respect to a particular claim, such claim may proceed only on an individual basis, and the unenforceability decision shall not affect the enforceability of this section with respect to any other claim.

You may opt out of this class action waiver by providing written notice to Omio within 30 days of first accepting these Terms and Conditions. Your notice must include Your full name, email address associated with Your account, and a clear statement that You wish to opt out of the class action waiver. Please send Your opt-out notice to legal@omio.com or by mail to the Omio Group Legal Department, Warschauer Platz 12, 10245 Berlin, Germany.

12.2. If You are a resident of Canada

12.3. If You are a resident of Brazil:

12.3.1. Right of Withdrawal (Arrependimento)

This section applies only if Your trip takes place within Brazilian territory (i.e., domestic routes within Brazil).

In accordance with Article 49 of the Brazilian Consumer Defense Code (Federal Law no. 8.078 hereinafter “CDC”), consumers may have the right to withdraw from bookings made via remote means within 7 calendar days of confirmation. However, this right does not apply to transport services with a fixed date, such as bus and flight tickets, which are considered to have fixed-date and time-sensitive services subject to specific regulations.

12.3.2. Governing Law and Dispute Resolution

For Brazilian residents, the legal entity Omio Travel Brazil Ltda. will act as the contractual party for the intermediation service related to Your booking. In such cases, references to “Omio” or “we” shall, where applicable, refer to Omio Travel Brazil Ltda. in relation to the intermediation of travel services.

Any dispute involving a Brazilian consumer shall be governed by Brazilian law and resolved in the forum of the consumer’s domicile, as provided by the CDC.

12.3.3 Payment in Installments

You may be offered the option to pay in installments. When you choose this payment type, your issuing bank finances the purchase directly. This means:

Your bank is responsible for collecting your monthly installment payments.
We receive the total amount, following the installment cycles established by your bank and Our providers.
Your installment agreement is between you and your card-issuing bank. By proceeding, you accept your bank’s terms and conditions for installment payments.
If you miss or delay payments, your bank, not Us, handles any follow-up or collections.

When you choose to pay in installments, you authorize Us to charge the total price displayed at checkout, which includes any interest, fees or taxes applicable to installment payments, divided according to the number of installments you select.

Your installment plan and any applicable interest rates are determined by your card-issuing bank, and we recommend reviewing your bank’s terms before choosing this payment method. We are not responsible for any fees, interest, or penalties applied by your card-issuing bank.

The amount charged will correspond to the total installment price presented to and accepted by you at the time of booking.

If your booking is eligible for a refund, the reimbursement will be issued to the same card used for the purchase.

12.4. If You are a resident of France

For bookings involving travel services provided by SNCF (including Ouigo France and Ouigo España), any disputes arising from such bookings shall be governed by French law, and shall fall under the exclusive jurisdiction of the courts located in Paris, France.

Residents of France have the right to seek resolution of disputes through conventional mediation or another form of alternative dispute resolution, in accordance with Article 1528 of the French Code of Civil Procedure.

Omio Voyages SASU and Rail Europe SAS have appointed the following tourism and travel mediator: Médiateur du Tourisme et des Voyages. After submitting a written complaint to our customer service team, if You do not receive a satisfactory response within 60 days, You may refer the matter to the Médiateur du Tourisme et des Voyages, in accordance with the procedures outlined on their website (http://www.mtv.travel/).

You can contact the mediator at the following address or online here;online here:

MTV Mediation Tourism Travel

CS 30958

75383 Paris cedex 08

In accordance with Article L. 612-2 of the French Consumer Code, the consumer mediator can only examine Your request if You have first attempted to resolve the issue directly with us by submitting a written complaint to our Customer Service team, and only where the Customer Service team fails to respond to Your complaint or has not responded within 60 days. All such complaints must be submitted through our Help Center.