Collection, Use, and Accessing of Information
In order to provide our services, including obtaining rail tickets on your behalf, we must, by necessity, coordinate with, and provide some of your personal information to, companies in the EU and North America that we do not control. As a result, your personal information may be stored or processed on computers located outside your jurisdiction of residence, and in jurisdictions whose data protection laws may differ from the jurisdiction in which you live. This information may be subject to access requests from governments, courts, or law enforcement officials and national security authorities in those jurisdictions according to laws in those jurisdictions.
In many cases, you can view the RailEurope.com Site without telling us who you are or revealing any personally identifiable information. However, if you wish to purchase a rail pass or other ticket, you will have to provide information required of any traveler. This includes your name, and your email address, as well as the names of anyone traveling with you. If you select an age-specific ticket or pass, such as “youth” or “senior,” you also must provide your age group and that of anyone traveling with you, as applicable. Further, you must provide us with your valid payment information, including credit card numbers and expirations dates (all such foregoing information, collectively, “Data”).
Since Rail Europe is only the distributor of products and services provided by third parties (“Suppliers”), we also are collecting your Data on behalf of those Suppliers. For example, these Suppliers will need each traveler’s name and age group for identification purposes and to verify that each pass or other ticket is being used in accordance with that Supplier’s terms and conditions. Our collection of and disclosure of your Data is a required part of your transaction, and you agree by engaging in such transactions on the RailEurope.com Site to such collection and disclosure.
Apart from purchases and registration, from time-to-time, we also request information via surveys, contests, in sweepstakes or other promotions, polls, and you may send questions or comments to us via email. In such cases, we will collect personally identifiable information when you choose to participate in sweepstakes or other promotions, fill out surveys, complete polls, or send questions or comments to us via email. Please read below for more information on how we use information collected through these means. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring the use of this site and improving customer satisfaction. Participation in these activities is completely voluntary and you may choose whether or not to participate and therefore disclose this information.
We do not knowingly collect information from children under the age of 13, and require that those making purchases on the RailEurope.com Site be 18 years of age or older and the age of legal majority in the jurisdiction where they reside. Should a child whom we know to be under 13 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information. Each travel product or service also may be subject to age restrictions, and we reserve the right to impose further restrictions on those or similar purchases.
Data Use for Transactional and Promotional Purposes by Rail Europe
We and our service providers who assist us in connection with RailEurope.com Site operations may retain and use Data and other personally identifiable information, as well as non-personally identifiable information, in providing the RailEurope.com Site to you, which uses may include, without limitation, the following:
- to facilitate your purchases of rail, car and travel passes and other ticketed travel products and services that we distribute;
- to complete your travel-product purchase transactions by disclosing your Data to our Suppliers
- to administer such purchases and provide reminders and follow-up information regarding your purchases and travel plans;
- to send you email newsletters, at a registered RailEurope.com Site user’s election, about Rail Europe and the many exciting destinations to which we offer travel;
- to allow participation in our various promotional programs, including sweepstakes and contests, that we may offer from time to time;
- to inform you of other types of services we or our Suppliers offer;
- to respond to your inquiries or requests, including your customer service needs;
- to improve RailEurope.com Site, including after research and analysis, for future marketing and/or promotional use about us or the products, services and features we may offer;
- to survey visitors about various topics, including their views on travel, destination preferences, and what further travel information we might provide; and,
- for any other purpose disclosed to you at the time you are asked to submit your personally identifiable information.
Information Uses Involving Third Parties
As noted above, Rail Europe is a distributor of our Suppliers’ products and services, and, as a required part of travel, each of our Suppliers must have access to the names and age groups of each traveler for whom a pass or other ticket is purchased for its product or service. We do not provide this information to our Suppliers for their direct marketing purposes, and to our knowledge and belief, our Suppliers do not use the personal information we provide to them for reasons other than completing your travel-related transactions.
As noted, from time to time, we may survey you for your opinion, offer participation in sweepstakes, and conduct reviews to enhance the RailEurope.com Site. We also send you newsletters to which you have subscribed. For each of these, we may rely on service providers to help us collect and analyze research, administer the sweepstakes, and provide technical support in sending the newsletters and other, similar emails. We do not disclose any Data included in this information for such providers’ direct marketing purposes, nor so they may pass it on to others for the same reasons.
Information Use for Site Operations, Corporate and Legal Compliance
- performing standard business operations, such as transaction, payment processing, billing, collections, and accounting
- investigating or helping to prevent unlawful activity or activity that may threaten our visitors, users, employees, or property; and
- in cooperating with law-enforcement investigations, or as required by law or by, subpoena, warrant, or other order of the court or governmental agency;
- to prevent harm to person or property;
- from time to time we may transfer information to our Affiliates in France in order to provide the services;
To help us perform these functions, we may retain third parties to whom we disclose personal information. These third parties include our customer-service providers, who handle your inquiries and store your Data; credit-card, debit-card and similar transaction processors; technical-service providers or similar entities that maintain the RailEurope.com Site operations; attorneys; accountants; auditors; and authorized government entities or other lawfully authorized parties. We may also disclose your personal and other information to our parent companies, affiliates or subsidiaries; content providers; and to third parties in conjunction with the reorganization or sale of our stock or assets, or if we are involved in bankruptcy proceedings. We will do so only after taking steps to ensure that your privacy rights continue to be protected. Any third party to which we transfer or sell our assets will have the right to continue to use the personal and other information that you provided to us.
Access to Your Personal Information
If you have registered on RailEurope.com Site, you may view and update your account information at any time, as well as manage your account and communication preferences. Please visit “My Account” or click here. If you have not registered with the RailEurope.com Site, and/or need to update your Data for a pending trip, please contact us using the Contact Us page. If you have completed travel, and are not a registered user, you most likely need not update your Data unless and until you enter into a new purchase transaction with us. For questions about this or other questions about your information, please email firstname.lastname@example.org.
Online Technology and Security
Cookie Use, Tracking Technologies, Digital-Media Player Software and Screen Sharing Software
Rail Europe uses various ad networks to show online advertising on third party websites to users that have visited our website. When you visit the Rail Europe website, these ad networks such as Google will set a cookie identifying your browser software as having visited Rail Europe. When you visit another website that is also part of an ad network to whom Rail Europe subscribes to, you may see advertising targeted to your browser, based on actions you have taken while visiting the Rail Europe website.
Information on your activity on the Rail Europe website used by third parties to show personalized ads is stored on a cookie on your computer. Rail Europe doesn’t have access to those cookies and cannot use the information it contains.
If you do not wish to see those customized ads served by Google, you can update your preferences by visiting https://www.google.com/ads/preferences/
If you do not wish to view any type of personalized ads from any ad network participating in the Network Advertising Initiative, you may opt out at http://www.networkadvertising.org/managing/opt_out.asp
Rail Europe also uses a technology known as Dynamic Ad Serving which enables us to customize the content of certain online ads based on the activity you have taken on our website. This technology uses the Teracent Cookie. If you do not wish to see such ads, you can opt out by visiting http://www.teracent.com/about-us/opt-out
Rail Europe also uses the DoubleClick allowing us to serve ads on other sites to users that have previously visited our website. If you do not wish to see those ads, please visit the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.
Rail Europe may also use other 3rd parties and technologies, other than those listed on this website, for advertising, analytics, and to deliver content. Some of these technologies may use local shared objects or “flash cookies,” or other technologies that cannot be managed by changing browser settings. Our advertising, analytics, or content partners may also use “web beacons” which may not be managed or fully blocked by altering your browser settings.
We may occasionally assist you with technical issues in connection with your access and/or use of the RailEurope.com Site via third party provider screen sharing technology solutions. The use of such technologies will allow us to remotely view and access your computer screen, in all cases with your prior approval in granting us such access right so we may assist you with such issues. Any such remote access will be discontinued immediately upon the resolution of any such issue. We disclaim any liability in connection with any issue that may result from such assistance and the use of any such technology solutions.
When you call us or, when we call you, we record the communication in order to enable better customer service. We store this information for no more than one year.
Use of Cloud Services
In order to carry out certain of our business functions, we make use of computer resources in “cloud” data centers. Therefore maybe subject to different set of terms and conditions.
Security of Personal Information
Wherever your Data may be held by us or on our behalf, we intend to take reasonable and appropriate steps to protect it from unauthorized access or disclosure. Your Data is encrypted as it is transmitted over the Internet from your desktop computer or portable device to our servers. If you have registered with us, your information is stored behind a “firewall” (a combination of computer hardware and software that helps keep unauthorized visitors from accessing information within our computer network), and your financial information, such as your credit card number, is encrypted as well. Unfortunately, no database or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction or inadvertent disclosure of your personal information.