• Q. What’s the difference between a seat reservation and a train ticket ?

  • Q. How much time in advance, can I book tickets for Frecciarossa trains ?

  • Q. Can I bring food and drinks on board ?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees ?

  • Q. Do I need to purchase a reservation and if I do, how do I book it ?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there ?

  • Q. What are the fees associated with getting a train ticket refunded ?

  • Q. Where can I see the exchange and refund conditions of my train ticket ?

  • Q. I misplaced the printout of my print at home e-ticket. What now ?

  • Q. Can I book group fares online ?

  • Q. I want to refund my train ticket. How do I proceed ?

  • Q. Where do I find my booking number ?

  • Q. What food and drink options are on board ?

  • Q. Do I need to tip the train staff ?

  • Q. How do I travel with a print at the station e-ticket ?

  • Q. How can I ensure that my traveling party is seated together ?

  • Q. How much luggage can I take on an overnight train ?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher ?

  • Q. Where can I find my e ticket number or e ticket confirmation code ?

  • Q. What should I do if my train ticket is lost or stolen ?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed ?

  • Q. What other types of services are available at the station ?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do ?

  • Q. I'm looking to book a train on your site but I can't find it, why ?

  • Q. How far in advance can I buy my train ticket ?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. Where do I my send train tickets and/or rail passes for refund ?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train ?

  • Q. Can I choose a specific seat on a train when making my reservation ?

  • Q. How do I read my RENFE print at home e-ticket ?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train ?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train ?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip ?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do ?

  • Q. Will the train cars be air conditioned/heated ?

  • Q. How can I track the status of my refund ?

  • Q. Will a National Rail Strike affect my train travel ?

  • Q. What do I do with my luggage ?

  • Q. Can I bring my bike on board ?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call ?

  • Q. What do I do if no one comes to check my train ticket or rail pass ?

  • Q. How can I book an itinerary with multiple cities ?

  • Q. Do you offer maps of European train stations ?

  • Q. Can I give or resell my train ticket to someone else ? Or can I travel with someone else’s ticket ?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally ?

  • Q. Do the train stations offer services to help carry my luggage ?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station ?

  • Q. How early should I arrive at the train station ?

  • Q. What happens if my train crosses an international border during the night ?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train ?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe ?

  • Q. Where can I store my luggage on an overnight train ?

  • Q. If my train crosses a border, will I need to show my passport to the conductor ?

  • Q. When I board the train, can I sit anywhere I want ?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train ?

  • Q. I missed my train. What should I do ?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why ?

  • Q. Do you offer student, family and/or senior discounts ?

  • Q. Can I book a rail pass and a seat reservation at the same time ?

  • Q. How much time in advance, can I book tickets for ICE trains ?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment ?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy ?

  • Q. Are there ATMs on board ?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do ?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train ?

  • Q. Can I change seats after the train departs ?

  • Q. Where can I find more information about European train stations ?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe ?

  • Q. How can I exchange my Trenitalia ticket ?

  • Q. How are sleeping compartments kept secure ?

  • Q. Is there a fee to take luggage on a train ?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle ?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe ?

  • Q. Do trains offer facilities for handicapped passengers ?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe ?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again ?

  • Q. How do I get a promo code ?

  • Q. Why doesn’t my train ticket show my date or time of travel ?

  • Q. How can I find the cheapest train tickets ?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes ?

  • Q. What constitutes a group ?

  • Q. Are lockers and luggage storage services available at the train station ?

  • Q. Can I use more than one credit card to pay for my booking ?

  • Q. Can I bring my pet on board ?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train ?

  • Q. Are train tickets exchangeable and refundable ?

  • Q. What credit cards does Rail Europe accept online ?

  • Q. Can I exchange my train ticket after its date of departure ?

  • Q. Is there onboard medical help in case of emergency ?

  • Q. What should I do if I missed my scheduled train ? Can I take the next one ?

  • Q. What is the benefit of buying passes through the group department versus the web ?

  • Q. Can I print my train ticket at the station ?

  • Q. Can I still buy train tickets from you once I’m in Europe ?

  • Q. Can I get the address and phone number for the train station ?

  • Q. How can I check to see if food is served on a particular train ?

  • Q. Is there WiFi onboard ?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station ?

  • Q. I have my train ticket. Do I also need to buy a reservation ?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets ?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why ?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train ?

  • Q. What should I do if the train is late ?

  • Q. What should I do if I’m unable to print my e-ticket at the station ?

  • Q. Can a reservation date on an overnight train be changed ?

Browse our FAQs


  • Q. Does taking an overnight train mean using 2 travel days on my rail pass ?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass ?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it ? It’s totally unused.

  • Q. Does your website display all trains operating for the route searched ?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking ?

  • Q. Do I need to do anything to my train ticket before boarding the train ?

  • Q. Who is eligible to buy a rail pass ?

  • Q. Do rail passes cover commuter trains or airport shuttle trains ?

  • Q. What is a Rail Pass ?

  • Q. Are there facilities on board for disabled travellers ?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it ?

  • Q. Do I need to buy a reservation if I already have a rail pass ? How do I book one ?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why ?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do ?

  • Q. Do I need to do anything with my rail pass before boarding the train ?

  • Q. Can a rail pass be issued as an e ticket or e pass ?

  • Q. Can I share my rail pass with others (family, friends, or charity) ?

  • Q. How do I find my train ?

  • Q. Can I use my rail pass on any train within its area of coverage ?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day ?

  • Q. How do I connect between train stations in the same city ?

  • Q. Are there shower facilities on board ?

  • Q. What if I have a group of 10 or more purchasing rail passes ?

  • Q. How do I get a promo code ?

  • Q. What should I do if a strike has been announced in the country I’m traveling to ?

  • Q. What information do I need to provide when booking a rail pass ? Do the names on the rail pass and the passports have to match ?

  • Q. Why doesn’t my train ticket show my date or time of travel ?

  • Q. I want to refund my rail pass. How do I proceed ?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation ?

  • Q. Once on the train platform, how can I find my car ? Is there a difference between where first and second class carriages are located or how they look on the outside ?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund ?

  • Q. I have a question about my promo code. Who should I contact ?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass ?

  • Q. What is a travel day on a rail pass ?

  • Q. What happens if I don’t fill out my rail pass before boarding the train ?

  • Q. Can I print my rail pass at the station ?

  • Q. Do I need to show my passport to board the train ?

  • Q. What is a Youth Pass ?

  • Q. Will there be someone to help me find my reserved seat on the train ?

  • Q. Can a Rail Pass be bought in Europe ?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike ?

  • Q. What does “Activate my rail pass mean and how do I do it ?

  • Q. Are there smoking and non smoking sections on trains ?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains ?

  • Q. Can I sit in First class if I have a Second class rail pass ?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation ?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants ?

  • Q. Which Rail Pass is perfect for me ?

  • Q. Will I be sharing my sleeping compartment with strangers ?

  • Q. Can I open the train windows ?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves ?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now ?

  • Q. How do I have my train ticket endorsed to indicate it was not used ?

  • Q. What do I do if my train goes through a country not listed on my rail pass ?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass ?

  • Q. Can I add a friend to my existing rail pass ?

  • Q. Are there discounts available for rail passes ?

  • Q. Can I sit in Second class if I have a First class rail pass ?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country ?

  • Q. Are there restrooms on the train ?

  • Q. What is the questionnaire that comes with my rail pass ? Do I have to fill it out ?

  • Q. Are European trains "child friendly" ?

  • Q. Can I purchase a rail pass when I'm in Europe ?

  • Q. What's the difference between a rail pass and a train ticket ?

  • Q. If I arrive at the station early, will I be able to board my train ?

  • Q. How do I know the right rail pass and how many days I should purchase ?

  • Q. What language is spoken at the train station and on the train ?

  • Q. How far in advance can I buy my rail pass ?

Browse our FAQs


  • Q. What is the benefit of buying passes through the group department versus the web ?

  • Q. How can I track the status of my refund ?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen ?

  • Q. Do you offer e-tickets ?

  • Q. Why are e tickets not available for certain trips ?

  • Q. What language is spoken at the train station and on the train ?

  • Q. Do you offer discounts on tickets for groups ?

  • Q. Can I get off the train and get back on later using my train ticket ?

  • Q. What is a Diabolo fee ?

  • Q. Can I get a refund for unused days on my rail pass ?

  • Q. What constitutes a group ?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days ?

  • Q. Why do some German station names have extra characters in the station name ?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train ?

  • Q. Are there discounts on train tickets ?

  • Q. I missed my train. What should I do ?

  • Q. Do I need to buy a train ticket for children or infants ?

  • Q. Can I book group fares online ?

  • Q. How far in advance can I purchase a train ticket ?

  • Q. Can I exchange or refund my rail pass while in Europe ?

  • Q. What's the difference between a rail pass and a train ticket ?

  • Q. How do I book a train ticket on your site ?

  • Q. Does my train ticket include a seat reservation ?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why ? Can the previously quoted price be honored ?

  • Q. Are the fares offered on your website based on live availability ?

  • Q. Where do I my send train tickets and/or rail passes for refund ?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do ?

  • Q. Can I choose a specific seat when booking a train ticket ?

  • Q. How do I get a promo code ?

  • Q. What ways can a train ticket be issued ? Paper ? e tickets ?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category ?

  • Q. Will a National Rail Strike affect my train travel ?

  • Q. How can I tell whether or not I have a reserved seat on board ?

  • Q. Do the prices quoted on the website include all fees and taxes ?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station ?

  • Q. How long are train tickets valid for ?

Browse our FAQs


  • Q. My promo code is not working. What should I do ?

  • Q. The promo code I have expired. What can I do ?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass ?

  • Q. How do I get a promo code ?

  • Q. I have a question about my promo code. Who should I contact ?

  • Q. How do I use a Rail Europe Gift Card ?

  • Q. How do I use a promo code ?

  • Q. What is a BritRail Family Pass ?

Browse our FAQs


  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™ ?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™ ?

Browse our FAQs


  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™ ?

  • Q. Are all products eligible for Rail Protection Plan™ coverage ?

  • Q. What is the Rail Protection Plan™ ?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train ?

  • Q. How do I request an exchange through the Rail Protection Plan™ ?

  • Q. Are there luggage handling services at the station for groups ?

  • Q. Who should I contact to book travel for a group of 10 or more people ?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™ ?

  • Q. Can I customize my group trip (meals on board, train station transfers) ?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™ ?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™ ?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable ?

Browse our FAQs


  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™ ?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™ ?

  • Q. Are all products eligible for Rail Protection Plan™ coverage ?

  • Q. Can I exchange or refund my rail pass while in Europe ?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days ?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable ?

  • Q. How do I request an exchange through the Rail Protection Plan™ ?

Browse our FAQs


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