In order to redeem your trips you must first register your online account. A link is provided with your order confirmation e-mail.
Click here to access your online account for US residents. Click here to access your online account for Canadian residents.
What is my online account and what do I need to gain access?
With the Anywhere Anytime France™ you gain access to an online account dedicated to your trips. Here you can view your itinerary, schedule trips, cancel trips and even purchase additional trips etc. With your online account you have ultimate control of your rail travel itinerary.
My Account can be accessed through your Web Invoice by clicking on the red button with the wording "Click Here to Create Your Account."
A registration link is also provided in your email invoice that is sent after your Anywhere Anytime France™ purchase.
The information needed to register is: a working email address, date of birth, last four digits of your (and all other travelers on the account) passport number.
Once registered, you will be able to see a complete overview of your online account.
Personal Information
Why do I have to provide my Date of Birth and Passport information during my registration process?
This is a security procedure/device to make sure that the booked traveler is taking the trip.
Multiple Users
Can multiple users access my account?
No, there is only one account and login, which can be shared among the travelers. However, each registered traveler can receive the trip confirmations and account updates if they provide their e-mail address during registration.
Forgot My Password
What if I forget my password or account login?
A password can be reset on the login screen at any time. You will receive an e-mail to confirm your new temporary password within a few minutes.
Secure Site
Is my credit card information secure with my account?
Yes, our website is secured with VeriSign Secured. At the bottom of each page you will see the following symbol:
Clicking on the symbol will provide you with further information about our site security.
E-mail Confirmation
Is the e-mail confirmation my e-ticket?
No, your e-mail provides you with all the information to print your e-ticket at the Self Service kiosk in the train station. Your e-ticket is just like an airline e-ticket; simply print your e-ticket at the train station prior to boarding the train. It is a user-friendly, hassle-free experience.
I did not receive my confirmation email when I purchased my Anywhere Anytime France.
We recommend checking your Spam folder. Depending on your email carrier the confirmation email may have gone to your Spam folder by mistake. Please add AAF@raileurope.com to your address book to ensure delivery of your confirmation email to your inbox.
Reservation Emails
I am traveling with multiple Travelers. Which e-mail address does my reservation go to?
Each traveler can add their own e-mail in the registration process. E-mails will be sent to the travelers on that itinerary who have provided an e-mail address.
Travel During Holidays
Will the French Holidays affect my trips?
Many Europeans travel by train during major French holidays. Trains are very much in demand and availability may be limited during the holiday period. Please plan in advance if you are planning on traveling during these holiday periods. The following days are holidays:
Jan 1, Mar 24, May 1/8/12, July 14, Aug 15, Nov 1/11, Dec 25
