All About Train Travel

Booking

  • Once I've chosen my products, how do I make a booking?

    You can purchase your tickets or passes through our website or through a travel agent. You can also call Rail Europe directly ( Contact Us ). Please note that Rail Europe’s offer is available only for North American travelers with permanent residence in the United States, the Caribbean, Mexico, Central America or Canada.

  • Where do I find my booking number?

    Your booking (or reference) number is located in the upper left-hand corner of  your email confirmation or  the upper right-hand corner of the invoice that came with your documents. (Your tickets do not contain the booking number.)

  • Why should I buy my rail products before I leave the North America?

    Two very good reasons: Peace of mind.  And cost.

    When traveling abroad, it’s always best to place your order before you depart North America.  That way, you’ll have the proper paper documents in hand.  And, you’ll avoid fully booked trains that will simply disrupt your travel plans. What’s more, rail passes purchased in Europe can cost more. Wouldn’t you rather spend those extra dollars on a great meal?

  • Where can I read the details about exchanging and/or canceling tickets?

    When you are in the process of purchasing your ticket and you click the “View Fare & Accommodation Detail” option, the conditions of use are available for your review. Click on the “Exchange/Refund” option for more details. For your reference, the conditions of use are also included in the ticket cover sent with your rail products.

  • Are the prices quotes listed as per person results?

    No – the price quotes are listed based on the number of travelers you’ve indicated in your party. If you more than one traveler, then the results are per the entire party for each product.

  • If I do not reside in North America, how can I book with Rail Europe?

    If you don't reside in North America, you can book with Rail Europe by using the site that covers the country in which you reside. Prices will be quoted to you in your local currency and you will be able to provide a shipping address in your country of residence. Rail Europe has country-specific websites for the following countries:

    If you do not see your country of residency in the list above, please click here to purchase your rail product(s).