All About Train Travel

We offer an exclusive Rail Protection Plan™ provides credit to you in the case of exchanges, railroad strikes, and in the case of loss or theft in Europe. The nominal fee is a small price to pay to protect your investment. The complete policy can be reviewed under "About Us".

Note: The Rail Protection Plan™ fee is non-refundable and non-exchangeable.

• No matter what the reason, you can make one (1) exchange for a new rail pass/ticket with no questions asked.
• Rail passes and paper tickets must be exchanged prior to the original departure date from North America (that you provided at the time of booking).
• E-tickets can be exchanged up to two (2) business days prior to the originally scheduled train departure date.
• Travelers are responsible to pay the difference in cost of the value of the exchanged product and the new order. In the case that the new ticket/pass is of a lower cost than the original product, the difference will not be refunded.
• In order to initiate your exchange, you must please fill out the RPP Traveler’s Request Form.

• Pass/ticket holders must file a police report within twenty-four (24) hours of the incident.
• Pass/ticket holders may purchase a replacement rail pass or rail tickets in order to continue with his/her travel plans.
• Upon return to North America, pass/tickets holder must submit the traveler request form to Rail Europe within thirty (30) days including a police report, replacement passes or tickets purchased abroad, Rail Protection voucher, airline tickets from North America to Europe and return. A brief explanation of the situation is also necessary to better evaluate the traveler request form.

• Traveler request forms due to strikes must include the ticket which must have been stamped at the European rail station by a railway official indicating the ticket was not used due to a rail strike. Passes are not covered in cases of rail strikes.

No, our Rail Protection Plan does not cover refunds, however you can make one (1) exchange for a new rail pass/ticket with no questions asked. If you have the Rail Protection Plan, your exchange must be completed through our Contact Center. Please call directly at: (877) 777-3373.