Frequently Asked Questions about Eurail Spain Rail 'n Drive
- Do I have to do my car rental in 1 city or can I rent in multiple cities and is there a minimum # of days I must rent the car?
No, your car rental can be rented at any location in the country on your pass. The great thing about our Rail ‘n Drives is that you can rent a car for 1 day at any location. There is no minimum car rental requirement even if there is one normally at that location. The only exception is that if you are renting a car in Spain and are dropping the car off at a different location this requires a 3 day minimum.
What car rental company is used with your Rail ‘n Drive pass products?
All Rail ‘n Drives include Hertz as the car rental company. The France Rail ‘n Drives offer a choice between Avis and Hertz.
When can I reserve my car?
You can reserve your car at any time after you’ve purchased the Rail ’n Drive pass. It’s best to reserve your car before you depart for Europe to ensure availability at the location of the car type you want.
The car needs to be confirmed over the phone with the vendor a minimum of 3 days prior to pick-up. Car confirmation is subject to availability. Customers walking up to the Hertz/Avis counter to rent a car are not accepted.
Rail Europe will gladly make a car reservation on your behalf. Just advise us when and where you want to reserve your car. Then we’ll set up the reservations and finalize your order.
How do I reserve my car?
We’ll contact you to find out where and when you want to reserve it. Then we’ll set up the reservations and finalize your order.
If you want to make your own reservation, please note the following: tThe car needs to be confirmed over the phone with the vendor a minimum of 3 days prior to pick-up, the car confirmation is subject to availability and customers walking up to the rental (Hertz/Avis) counter to make a reservation are not accepted.
Below are the numbers of the car company you can call to reserve your car:
Hertz in the USA (1-800-654 3001)
Hertz in Canada (1-800-263-0600 English, 800-263-0678 French)
Hertz in Toronto (416-620-9620)
Hertz in Mexico (001-800-654-3030)
Avis in the US (1-800-331-1084)
Avis in Canada (1-800-879-2847)
Avis in Mexico (001-800-882-8471).
In Europe, you can call the local office. When making reservations with the car rental company, be sure to include the appropriate program code, found on the voucher.
What is a car day?
A car day is a 24-hour period of time during which you have your rental car. The hours are counted from the time you pick up it up until the time you drop it off. For instance, if you pick up your car at noon on Monday it would need to be returned before noon on Tuesday to count as one day.
Can I use my car days in different cities?
Yes, you can split up your car rental days in multiple cities. (Please note that If you're traveling with a Eurail Select Pass 'n Drive and utilizing a car in Spain, or traveling with a Eurail Spain Pass 'n Drive, one-way rentals within Spain have a 3-day minimum. A 7-day minimum is required if the car is being dropped off outside of Spain.)
If I pick up a car in one location and drop it off at another, is there a fee?
Additional fees may be involved, depending on the pick-up and drop-off location. If we reserve the car rental on your behalf, before finalizing the booking we’ll advise you of any additional fees. (Also note that If you're traveling with a Eurail Select Pass 'n Drive and utilizing a car in Spain, or traveling with a Eurail Spain Pass 'n Drive, the minimum for one-way rentals within Spain is 3 days. If you rent a car in Spain and plan to drop it off in another country, the minimum is 7 days.)
How far in advance can I buy my rail pass?
A rail pass can be purchased up to 6 months before your first travel day. The only requirement is that a pass be activated (stamped by a railroad official) within 6 months of the original date of issue. Then your rail pass will be good for its full validity period (usually two months).
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