Strike and train traffic disruptions

  • What should I do if a strike has been announced in the country I’m traveling to?

    Oftentimes a strike only affects a few trains along certain routes. If a strike is called within a country, you may continue your travels if there are train services operating. If your train is affected by a strike, railway officials typically provide accommodations for either a alternate train, or in some cases, bus transportation.

    If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike, etc” before the original train departure time.

    That will allow you to submit that train ticket/reservation for a refund. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

     

  • I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

    If your train doesn’t go due to a delay or strike, please have your train ticket stamped “Not Used” by a railway official at the origin station and return it to our customer relations department when you’re back in North America.

    For immediate help, a railway official should be able to provide you with details on alternate accommodations. Simply visit the ticket window.

    Important: If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time.

    Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

  • What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

    If your travel is affected by circumstances beyond your control, such as a strike or mechanical problems, the railroad will often put in place measures to compensate travelers.

    If a train is canceled by the railroads due to a mechanical issue and alternate transportation has not been offered or you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to Mechanical Issue” before the original train departure time.

    Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

    Upon your return, please send the ticket to our Customer Relations Department and they will process any applicable refund.

  • How do I have my train ticket endorsed to indicate it was not used?

    If you will not be taking the train and have a train ticket that includes a reservation, contact us by phone or go to the ticket window before the train departure and have your reserved seat released, as a courtesy to other travelers. Request that the cancelled train ticket also be stamped “Not Used".

    If a train is canceled by the railroads due to a strike, weather or other issues and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike, etc” before the original train departure time.

    Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.