Strike and train traffic disruptions
What should I do if a strike has been announced in the country I’m traveling to?
Oftentimes a strike only affects a few trains along certain routes. If a strike is called within a country, you may continue your travels if there are train services operating. If your train is affected by a strike, railway officials typically provide accommodations for either a later train, or in some cases, bus transportation. If no alternate accommodations are provided, then the railway official at the origin station should stamp the back of your ticket/reservation “Not Used due strike”. That will allow you to submit that train ticket/reservation for a refund.
I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?
If your train doesn’t go due to a delay or strike, please have your train ticket stamped “Not Used” by a railway official at the origin station and return it to our customer relations department when you’re back in North America.
For immediate help, a railway official should be able to provide you with details on alternate accommodations. Simply visit the ticket window.
Is it true Greece cancelled their train system? Are the benefits still valid?
Greece has suspended all of their international rail travel. Domestic rail travel is still operating but subject to schedule changes at short notice. Ferries are still available to cross the Adriatic Sea and parts of the Mediterranean. A bus between Greece and Bulgaria is handling international land travel.
What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?
If your travel is affected by circumstances beyond your control, such as a strike or mechanical problems, the railroad will often put in place measures to compensate travelers.
In the case of such an event, ask the train conductor or a railway official to stamp your ticket and note the specific situation on the ticket. Upon your return, please send the ticket to our Customer Relations Department and they will process any applicable refund.
How do I have my train ticket endorsed to indicate it was not used?
If you will not be taking the train and have a train ticket that includes a reservation, contact us by phone or go to the ticket window before the train departure and have your reserved seat released, as a courtesy to other travelers. Request that the cancelled train ticket also be stamped “Not Used".