Strike and train traffic disruptions

  • What should I do if a strike has been announced in the country I’m traveling to?

    Oftentimes a strike only affects a few trains along certain routes. If a strike is called within a country, you may continue your travels if there are train services operating. If your train is affected by a strike, railway officials typically provide accommodations for either a alternate train, or in some cases, bus transportation.

    If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike, etc” before the original train departure time.

    That will allow you to submit that train ticket/reservation for a refund. Please assure that all refund requests are received by our Customer Relations department within 30 days of the train departure date. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

     

  • I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

    If your train doesn’t go due to a delay or strike, please have your train ticket stamped “Not Used” by a railway official at the origin station and return it to our Customer Relations department within 30 days from the train departure date. 

    For immediate help, a railway official should be able to provide you with details on alternate accommodations. Simply visit the ticket window.

    Important: If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time.

    Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

  • What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

    If your travel is affected by circumstances beyond your control, such as a strike or mechanical problems, the railroad will often put in place measures to compensate travelers.

    If a train is canceled by the railroads due to a mechanical issue and alternate transportation has not been offered or you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to Mechanical Issue” before the original train departure time.

    Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

    Please send the ticket to our Customer Relations department within 30 days from the train departure date so that they can process any applicable refund.

     

  • How do I have my train ticket endorsed to indicate it was not used?

    If you will not be taking the train and have a train ticket that includes a reservation, contact us by phone or go to the ticket window before the train departure and have your reserved seat released, as a courtesy to other travelers. Request that the cancelled train ticket also be stamped “Not Used".

    If a train is canceled by the railroads due to a strike, weather or other issues and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike, etc” before the original train departure time.

    Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.