Exchanges and refunds on a rail pass
I want to refund my rail pass. How do I proceed?
If you have an unused, unvalidated rail pass that you would like to submit for a refund, please send it to us with a brief letter that includes your original booking number.
Documents can be sent to:
Attn: Customer Relations
Columbia Centre II
9450 W Bryn Mawr Ave, Suite 400
Rosemont, IL 60018
It’s strongly suggested that you send these documents by some type of traceable mail for proof of delivery. You may also call Rail Europe for help coordinating a UPS Prepaid Return Shipment.
My plans have changed and I won’t be able to use my rail pass. Can I get a refund?
Yes, and there is a 15% penalty. Only unused and unvalidated (non-activated) rail passes can be refunded. The pass must be returned to Rail Europe, along with a brief letter mentioning the original reference number of the booking. It is strongly suggested that you send these documents by some type of traceable mail for proof of delivery. You may also call Rail Europe and we can help coordinate the UPS Prepaid Return Shipment.
Please send your pass to:
Rail Europe, Inc.
Att: Customer Relations
9450 W Bryn Mawr Ave Suite 400
Rosemont, IL 60018
If you purchased the Rail Protection Plan™ and your rail pass is covered, you’re eligible to receive a credit for its entire value. No fee or penalty will be applied, and you can use this credit towards any future Rail Europe purchase within 2 years. Please read more about the Rail Protection Plan™ and for instructions on how to file a claim.
I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.
Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or great value. A $25.00 exchange fee and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details.
Call us at 1-800-622-8600 in the USA, 1-800-361-7245 in Canada and 01-800-112-6680 in Mexico to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass, issue a new rail pass,and ship it to you.
If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred. Read more about our Rail Protection Plan coverage and how to file a claim.
Can I exchange or refund my rail pass while in Europe?
Unfortunately, no. Rail passes can only be refunded by the office that issued them. Only Rail Europe can exchange or refund a rail pass it sold. To exchange a rail pass, we must receive your original unused and unvalidated rail pass, process the refund, issue a new rail pass, and ship it to you. We generally do not send travel documents to Europe, though in exceptional cases we may be able to do so. Additional shipping fees would apply.
If you really need a new rail pass and you’re in Europe, call us during American business hours at 1-847-916-1028 and follow the prompts for customer service to see what’s possible.
Make sure not to activate your original rail pass or use it so you can file a refund claim when you return.
Can I get a refund for unused days on my rail pass?
No. Partially used rail passes cannot be refunded. Only unused rail passes that have not been activated are eligible for a refund within the allowed time frame.
I only used some of my train travel days. Can I get a refund?
Unfortunately, refunds can only be provided for totally unused rail passes or rail passes that have not been activated. If your pass has been activated and you’ve begun using it, a refund cannot be given.
A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?
Passes that have been activated or partially used are not eligible for a refund. You may wish to have your pass cancelled and noted by a European railroad official that it was “not used due to a strike” and return it to our customer relations department at the address below. They will review your claim and may be able to provide compensation depending on the European railroad’s policy.
Attn: Customer Relations
9450 W Bryn Mawr Suite 400
Rosemont IL 60018