Exchanges and refunds on a hotel booked with Rail Europe

  • Can I cancel a hotel reservation made on your site?

    Yes. But this depends on the terms and conditions associated with the hotel rate you booked.

    Cancellation policies vary by hotel and are implemented to avoid holding a room for a guest who doesn’t show. If you don’t cancel your reservation within the allotted cancellation period, the hotel will charge a penalty (usually one night’s room charge plus tax) to the credit card provided to reserve the room. Please be sure to review the cancellation policy for your hotel carefully during the booking process. If you have questions about the cancellation policy for your particular hotel reservation, please contact our Customer Care Center for assistance.

    For non-cancelable reservations, no changes or cancellations are permitted once a confirmation number is issued.

  • Can I change a hotel reservation made on your site?

    Yes. But changes depend on the terms and conditions of the hotel and rate you booked.

    Reservations cannot be changed online. If you need to a make change to your reservation, please contact the Travelocity Partner Network at 1-866-270-2849. If your change request is made after the cutoff date, applicable hotel penalties noted in the cancellation policy section of your reservation may apply. Changes or cancellations made after check-in are subject to 100% penalty.

  • Who do I contact if I need to change or cancel my hotel reservation?

    All cancellations or change requests should be addressed to the Travelocity Partner Network Customer Service line at 1-866-270-2849.

  • Who should I contact with any questions about my hotel reservation?

    For any question about your hotel reservation, contact the Travelocity Partner Network customer service line at 1-866-270-2849.