Using coupon codes or Rail Europe Gift Cards

  • How do I get a coupon code?

    The best way to stay informed of all current promotions and to receive coupons codes is to create a user account and to subscribe to our newsletter. All publicly available coupons code can be found on our Coupon code and Promotions page. We also issue individual, one time use coupons codes at our discretion to customers who are eligible for certain discounts or have participated in certain promotions or marketing activities.

  • How do I use a coupon code?

    You enter your valid coupon code on the page where you enter your delivery information for your order during checkout. The text box that you’ll use to enter your coupon code is at the very bottom of that page.

  • My coupon code is not working. What should I do?

    If for any reason you experience an issue with your coupon code, please verify that all criteria are met for the code to be valid (dates, order minimum, products, etc.). If all of this seems correct, make sure you’re using the correct code. If you received your code in an email, sometimes it’s best to copy and paste the code to avoid typographical errors.

    If you continue to have trouble, get in touch with our contact center by calling 1-800-622-8600 in the USA or 1-800-361-RAIL (7245) in Canada.

  • The coupon code I have expired. What can I do?

    We’re sorry, but once a coupon code has expired, it’s unusable. You will need to proceed without the coupon to complete your order.

  • I have a question about my coupon code. Who should I contact?

    Questions about coupon codes may be directed to our contact center by calling 1-800-622-8600 in the USA or 1-800-361-RAIL (7245) in Canada.

  • How do I use a Rail Europe Gift Card?

    Simply use the Gift Card code that was provided by Rail Europe on your certificate. Enter this code on the delivery page during checkout. The field for entering the code is toward the bottom of the page. Note: the full dollar value of the Gift Card doesn’t need to be used all at once; you will be sent a new Gift Card code for any remaining balance.

  • I have a question about my Rail Europe Gift Card. Who should I contact?

    Just send us a message on our Contact Us page and we will respond to you via email within 24 to 48 hours. Or you can call our Contact Center at 1-800-622-8600 in the USA, 1-800-361-7245 in Canada or 01 800-112-6680 in Mexico.

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