Who is ekit?
ekit is Rail Europe’s selected telecommunication partner and a travel industry market leader in providing communication services for travelers. ekit's suite of communication services include: international mobile/cell phone packages, SIM cards, global phonecards, worldwide voicemail, email and travel services, and Online Travel Journal. All communication services can be used from more than 100 countries, including the United States. Possibly, ekit ships phones from their office and can only be shipped within the USA and Canada. Standard shipping of 5-6 business days is included for orders that are shipped in the USA. Orders that are shipped to Canada will cost $21 CAD. Orders sent in the USA can be upgraded to 3 business days shipping for $19 USD or Overnight Priority by 10:30 am for $48 USD.
Do I need to commit to a contract with ekit to use my phone?
Will I need to pay a shipping charge to receive my phone from ekit?
No. There are no contracts or agreements. You own the phone outright and the voice and data communication services are pre-paid, so there are no surprise bills at the end of your trip.
Will people calling my cellphone be charged international calling rates?
ekit offers free 5-6 day ground shipping for your phone within the continental U.S. 48 States. For delivery to Alaska, Hawaii or to Canada, a separate charge must be paid to ekit at the time you redeem your voucher. You can also chose to upgrade to 3 business days shipping for $19 USD or Overnight Priority for delivery by 10:30 am the next day for $48 USD. Since phones are shipped by ekit and not Rail Europe, the delivery option chosen for your Rail Europe products does not apply to your ekit phone.
What are the voice call rates for an ekit phone with the Global Premium service?
Rates vary by country. They start at $0.99 per minute to call a landline or US cellphone, and $1.49 per minute to call a mobile phone. Sending a text message starts at $0.79. Receiving calls and text messages in many European countries is free. For specific rates per country, click here.
What are the data service rates for an ekit phone with the Global Premium and Passport service?
Rates are based on kilobytes of data used, and start from $0.39 per MB for the Global Premium and $0.49 for Passport service. There is a minimum charge of 100KB, and usage is charged in increments of 10KB. For detailed rates per country click here.
International text messaging on the Global Premium is $.49.
Can I add more call or data credit to my phone while in Europe?
Yes. Adding additional minutes to your ekit phone is easy. Once you purchase your phone, you will receive email instructions to create an online account for your ekit service. You can login to your account at any time to view your current balance, usage history and purchase additional credit. You can also add credit by calling the 24/7-customer support from any phone, or for free using your ekit device.
Can I use my international cell phone at home or on future trips?
No. You will be provided with a US toll free phone number from ekit that your friends and family can dial. All they need to do is enter your cell phone number when prompted, and the call will be forwarded directly to your cell phone.
Will my phone include an international phone charger?
No. The phone does come with a US power cable and charger, but you can purchase an international one when you redeem your ekit voucher.
How can I review my usage details?
You can review your usage details and receipts by signing into your online account. Your records are updated in real time.
Yes. The phone is yours to keep. You can use it in the United States and many countries outside of Europe, making it perfect for your next trip. (Note: the V520 phone would require a different SIM card for use in the US.)
How do I get my international cell phone?
Once you complete your purchase, you will receive an email from Rail Europe with a link to a voucher for each product you have purchased. Follow the voucher instructions to enter your delivery details on the web page designated. Redeem your ekit voucher immediately to ensure delivery of your phone before you depart on your trip- do not leave it till the last minute. Once your ekit voucher is redeemed, your cellphone will be on its way.
IMPORTANT: You must provide your delivery details on the designated web page; otherwise your phone cannot be delivered.
Can I buy an ekit phone if I am in Europe already
No. The ekit phone needs to be purchased before you leave for Europe, and you will need to allow time for phone delivery. Besides, why not arrive ready and connected?