Applying for Reimbursement in the case of loss or theft under the Rail Protection Plan™
Travelers’ product(s) must have been lost or stolen while traveling in Europe.
Travelers will either be refunded the value of the unused portion of the lost or stolen paper product(s) or the cost of a replacement product(s), whichever is less.
Product holders must file a police report within twenty-four (24) hours of the incident.
Travelers must purchase a replacement rail pass/train ticket/reservation/city pass/tour in order to continue with his/her travel plans.
Within thirty (30) days upon return to North America, rail pass/train ticket/paper reservation/city pass/tour must submit a statement to REI including the police report, replacement rail passes /train tickets/paper reservations/city passes/tours purchased abroad, RPP Traveler’s Request Form, airline tickets from North America to Europe and return and a brief explanation of the situation.
Coverage does not apply for product(s) lost prior to departing North America.
E-tickets (Print at Home) - Loss or theft coverage does not apply to travelers with Print at Home e-tickets.
More details for submitting a request:
Download and fill out the RPP Traveler’s Request Form. All requests involving rail passes/paper tickets/reservations/city passes/tours must be submitted in writing to REI Customer Relations Department, 9450 W. Byrn Mawr Ave., 4th floor, Rosemont, IL, 60018 and must be accompanied by the appropriate documentation listed in the sections above.
It is recommended that products being returned for a claim under this program be sent by a traceable mail service.
This plan is administered by REI and can be revised or terminated at our sole discretion at anytime with or without notice. In the case that Rail Protection Plan is terminated, only products issued prior to the date of termination will be covered.
Description of Rail Protection Plan™:
Exclusions: This program does not apply to any loss caused by:
(a) Delay or detention or confiscation by Customs Officers or Officials or Police or other Security Officers.
(b) Rail pass/paper tickets/paper reservations/city passes/tours not in clients’ actual possession at the time of loss.
(c) Acts of god, war, invasion, act of foreign enemy, hostilities (whether war be declared or not), terrorist acts, civil war, rebellion, revolution, insurrection, military or usurped power.
(d) Any dishonest, fraudulent or criminal act by the rail pass/ticket holder.
(e) Damage due to wear and tear, gradual deterioration, vermin or inherent vice.
(f) No change to this program will be valid unless authorized solely by REI.
(g) No legal action can be brought against REI to recover until sixty (60) days after we receive a RPP Traveler’s Request Form.
(h) No legal action against REI may be brought more than one (1) year after the time for submitting the RPP Traveler’s Request Form as mentioned herein. Further, no legal action may be brought against REI unless all the terms of the RPP have been complied with fully.
(i) Any provision of this program that is in conflict with applicable law is hereby amended to conform to minimum requirements of such law and the rail pass/ticket holder agrees to the jurisdiction of New York County, New York.
(j) Some products may already include some of the benefits under the Rail Protection Plan. Please consult your terms and conditions for selected products prior to purchasing the Rail Protection Plan.
(k) Coupon codes are issued in the name of the original traveler(s) and are non-transferable.
(l) Coupon codes issued for exchanged product may be combined with other promotional coupon codes offers but ONLY over the phone in the REI Contact Center by calling 800-438-RAIL(7245).
You and Rail Europe agree that YOU AND RAIL EUROPE MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, and not as a plaintiff or class member in any purported class or representative proceeding.
Rail Protection Plan™ is non-refundable and non-exchangeable.
If you make any claim knowing it to be false or fraudulent in any respect, no benefit shall exist for such claim and your benefits may be canceled. Each claimant agrees that representations regarding claims will be accurate and complete. Any and all relevant provisions shall be void in case of fraud, intentional concealment, or misrepresentation of material fact.