Car Terms and Conditions

Car Terms and Conditions


Car Rental

Responsibility of Avis/Hertz is subject to the Terms and Conditions in the Avis/Hertz Rental Agreement. Standard rental requirements apply. Car rental vouchers must be used by date noted on the vouchers. Basic car rental is for Economy Car with manual transmission, including unlimited mileage, local taxes (VAT). Drop off fee is applicable for car rentals picked up in one country and dropped off in another. Free drop-off is permitted at select locations within country of rental. A service charge is due on rentals picked up at airport locations and a few railway stations. Certain restrictions may apply. All drop-off conditions are subject to change and should be confirmed at time of reservation.

Rail 'n Drive programs (excluding Eurail Italy Rail 'n Drive):

include unlimited mileage and local tax (VAT)

Eurail Italy Rail 'n Drive:

includes unlimited mileage, Collision Damage Waiver, Theft Protection and local tax (VAT).

RATES DON'T INCLUDE:

Gas, Collision Damage Waiver, Theft Protection and/or Personal Accident Insurance (unless stated otherwise), fees for an additional and/or young driver, airport surcharges, registration tax or car group upgrades made locally. In some countries, or for a few car groups, a service charge is due on one-way rentals.

Collision Damage Waiver ("CDW") and Theft Protection ("TP") Insurance:

CDW and TP, where available may vary by car group and country. These options limit the renter from responsibility for damage to or loss of the rental car, unless it results from use as prohibited by the rental agreement. A nonwaivable excess will remain on the charge of the customers in case of damage to or loss of the car even if the CDW/TP has been accepted. This nonwaivable excess varies by country and car group.

MINIMUM AGE:

Cars may only be rented by drivers 25 (Hertz) or 23 (Avis) years of age or older, who have a valid North American driver's license issued at least one year prior to rental, and who present a current major credit card in their name (American Express, Diner's Club, Discover, Visa or MasterCard). The driver's license must be presented at commencement of the rental.

Some car groups may require a higher minimum age.

MAXIMUM AGE:

There is a maximum age for rentals in Ireland.

RENTAL PERIOD:

Each voucher is issued for a specific number of days of car rental and must be surrendered at time of rental. Each day consists of a 24 hour period. Additional time for which no voucher has been presented will be charged at the prevailing higher local daily rate for each full or partial day. Additional days must be purchased in North America at the time of booking or they will be charged at the prevailing local rate.

CAR TYPES:

Vary from country to country and are subject to availability. Examples are: Economy - Opel Corsa, Ford Focus or similar; Compact - Opel Astra, Ford Escort or similar; Intermediate - Opel Vectra, Ford Mondeo or similar. Car vouchers are issued by car group and not by car make within a group. Make/Model listed is for guidance only and may vary. Cars of similar size and style may be substituted. All car groups may not be available at every location. Cars in Italy, Spain, Portugal, Hungary and Greece are smaller than cars in northern Europe.

Automatic cars are not available in all locations/countries such as Romania, Finland. Please check at the time of reservations.

REFUNDS:

Car vouchers are not refundable or replaceable if lost or stolen, except as covered by the Rail Protection Plan™ (Rail 'n Drive only). A Rail 'n Drive Pass may only be refunded when it is received at the issuing office prior to the first date of validity printed on the pass and none of the components of the package, rail and/or car, have been used. The pass must be returned in its entirety, unused. Any allowed refund is subject to a 15% cancellation charge.

ADDITIONAL TERMS & CONDITIONS FOR THE RAIL 'N DRIVE PROGRAMS:

Rail 'n Drive passholders must present their rail pass together with the car rental vouchers.

Car rental reservations are subject to availability and must be made prior to departure for Europe through Rail Europe, or by calling Herz or Avis:

  • Hertz in the USA (1-800-654 3001)
  • Hertz in Canada (1-800-263-0600 English, 800-263-0678 French)
  • Hertz in Toronto (416-620-9620)
  • Hertz in Mexico (001-800-654-3030)
  • Avis in the US (1-800-331-1084)
  • Avis in Canada (1-800-879-2847)
  • Avis in Mexico (001-800-882-8471).

In Europe, you may call the local office. When making reservations with the car rental company be sure to include the appropriate program code.

The following are 2010 program codes, reconfirm code at time of booking.

  • BritRail Pass'n Drive: Hertz IT-BRIT
  • EurailDrive: Hertz - IT-RAIL
  • France Rail 'n Drive: Avis 1X
  • France Rail 'n Drive: Hertz IT-FRAN
  • German Rail 'n Drive: Hertz IT-GERM
  • Eurail Italy Rail 'n Drive: Hertz IT-RAIT
  • Scandinavia Rail 'n Drive: Hertz IT-RAIL
  • Eurail Spain Rail 'n Drive: Hertz IT-SPRE
  • Eurail Select Pass Drive: Hertz IT-RAIL

Cars not reserved in advance are subject to availability.

Car types vary from country to country and are subject to availability. Examples are: Economy-Opel Corsa, Ford Fiesta or similar, Compact-Opel Astra, Ford Escort or similar, Intermediate-Opel Vectra, Ford Mondeo or similar, (All of the above with manual transmissions; Automatic-from Economy to Intermediate, with automatic transmission. Car vouchers are issued by car group and not by car make within a group. Make/Model listed is for guidance only and may vary. Cars of similar size and style may be substituted. All car groups may not be available at every location. Cars in Italy, Spain, Portugal, Hungary and Greece are smaller than cars in northern Europe.